Senior Quantum Adoption & Enablement Lead - Remote

IonQ, Inc.; College Park (MD); Remote; USD 113,000 - 141,000; Full time

Job summary

IonQ, Inc. is seeking a Senior Customer Success Manager, Quantum Adoption & Technical Enablement to join a dynamic, cross‑functional team.

You will be IonQ's primary customer‑facing technical expert, driving adoption of our trapped‑ion quantum computers and bridging platform knowledge with customer needs. You will lead onboarding, optimization, and enablement content, design workflows, and collaborate with Product and Engineering to ensure measurable outcomes for customers.

Qualifications

• Master's or PhD in Physics, Computer Science, Machine Learning, Operations Research, or related STEM field.
• 5+ years in technical customer-facing roles with a record of performance and goal achievement.
• 3+ years creating customer-facing technical content such as training material and playbooks.
• Hands-on experience with Python and quantum frameworks (Qiskit, Cirq, PennyLane, CUDA-Q) or similar.
• Experience with Jupyter Notebook, Google Colab, or similar platforms.
• Strong understanding of physics concepts and math relevant to quantum computing; excellent technical and executive presentation skills.

Responsibilities

• Technical onboarding and platform mastery for major accounts; lead onboarding sessions and day-to-day technical engagement.
• Performance optimization and circuit design guidance with quantum hardware/software experts.
• Technical support and blocker removal; standardize troubleshooting and provide high-touch support.
• Develop curricula and enablement content including workshops, challenges, and code/circuits/slides/videos.
• Advocate for user needs across Product, Cloud Platform, Data Engineering, and Ops; influence product direction.
• Design dashboards to track job metrics, platform usage and customer health for data-driven decisions.
• Represent IonQ in standards bodies/industry forums and lead technical sessions at conferences.
• Collaborate with Product, Marketing, Sales, and Engineering to align on technical capabilities and documentation.

Skills

Python

Quantum framework knowledge

Executive presentation

Teaching complex topics

Data-driven decision-making

Strong communication

Education

Master's or PhD in Physics, CS, ML, OR, or related STEM

Tools

Qiskit

Cirq

PennyLane

CUDA-Q

Jupyter Notebook

Google Colab

Job description

IonQ, Inc. is seeking a Senior Customer Success Manager, Quantum Adoption & Technical Enablement to join a dynamic, cross‑functional team.

You will be IonQ's primary customer‑facing technical expert, driving adoption of our trapped‑ion quantum computers and bridging platform knowledge with customer needs. You will lead onboarding, optimization, and enablement content, design workflows, and collaborate with Product and Engineering to ensure measurable outcomes for customers.