Senior Quant Analytics: Customer Experience & Ops Insights

Aumni; Columbus (OH); On-site; USD 85,000 - 130,000; Full time

Job summary

Aumni is seeking a Quant Analytics Senior Associate to lead analytics initiatives across Operations, channels, and products, delivering insights on customer journeys, reducing costs, and guiding data-driven decisions. You will own end-to-end analytics lifecycle tasks, including data lineage, scoping, development, and storytelling with dashboards.

In this role, you will partner with Product Owners, drive KPI reporting, and apply Agile methods to deliver value.

Qualifications

• Bachelor's degree in a quantitative or related field; 3+ years of related experience
• Proficiency in SQL for data querying and manipulation
• Hands-on experience with standard data analytics tools and technologies (SQL, R, Python, Tableau, Alteryx, Hadoop, Hive, Spark, Impala, Sqoop, RDBMS, Trifacta)
• Experience delivering analytics solutions following an Agile (Scrum or Kanban) methodology
• Hands-on experience writing code and automating processes to source, transform and analyze data from multiple sources including structured and unstructured data
• Familiarity with AWS, data mining, statistical modeling, machine learning and other advanced analytics methods

Responsibilities

• Support and lead partnerships with key Area Product Owners and Product groups with understanding of business drivers, data and processes
• Provide data and analytics leadership across servicing organization and report Ops performance metrics & KPIs
• Use trend analysis, segmentation, optimization to improve business function performance and analyze customer interactions across channels
• Contribute to business cases, design tests, identify pilot populations and analyze performance
• Prepare and deliver executive-ready presentations and create dashboards to measure impact of products
• Leverage agile processes to deliver analytics including business cases, exploratory analysis and feature performance metrics
• Develop automated data solutions using customer, account, digital, telephony, financial and operational data

Skills

SQL

Python

R

Tableau

Alteryx

Hadoop

Spark

Hive

Impala

Sqoop

Education

Bachelor's degree in quantitative field

Tools

AWS

Jupyter

Git

Job description

Aumni is seeking a Quant Analytics Senior Associate to lead analytics initiatives across Operations, channels, and products, delivering insights on customer journeys, reducing costs, and guiding data-driven decisions. You will own end-to-end analytics lifecycle tasks, including data lineage, scoping, development, and storytelling with dashboards.

In this role, you will partner with Product Owners, drive KPI reporting, and apply Agile methods to deliver value.