Senior Quant Analytics Lead – Customer and Ops Insights

JPMorgan Chase & Co.; Wilmington (DE); Remote; USD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Quant Analytics Senior Associate to drive analytics initiatives across Operations, channels and products.

You will lead data-driven projects to improve customer and product experiences, reduce operating costs, and guide the analytics lifecycle from data lineage to insights. Responsibilities include partnering with product owners, developing KPIs, analyzing multi-channel interactions, presenting findings to executives, and delivering dashboards and self-service

Qualifications

• Bachelor's degree in a quantitative or related field.
• 5+ years of related experience.

Responsibilities

• Support and lead partnerships with key Area Product Owners and Product groups with strong understanding of business drivers, underlying data and processes and support demand mitigation programs by providing data and analytics leadership across the servicing organization
• Lead development and reporting of Ops performance metrics & KPIs. Use analytical tools such as trend analysis, segmentation, optimization, and other techniques to improve business function performance.
• Analyze customer interactions and events across a variety of channels to better understand customer journeys and friction points and contribute to business cases, construct test designs, and identify populations for pilot programs; analyze program performance and derive insights to help inform future customer strategies
• Prepare and deliver presentations summarizing sharp insights and conclusions, often for executives, in regularly-scheduled analytics meetings chaired by the analyst in this role
• Support the creation of dashboards and visualizations to measure the impact of implemented products and provide management with self-service tools to explore and report on current trends of key metrics
• Leverage the agile process to deliver on a wide range of business and product-focused analytics including building and updating business cases, exploratory analysis to identify product enhancement opportunities, generating feature performance metrics and dashboards, and crafting data stories and presentations of key findings to stakeholders
• Leverage enterprise data to develop the right automated data solutions using a mix of customer, account, digital, telephony, financial and operational data

Tools

SQL

Python

R

Tableau

Alteryx

Hadoop

Hive

Spark

Impala

Sqoop

RDBMS

Trifacta

Job description

JPMorgan Chase & Co. is seeking a Quant Analytics Senior Associate to drive analytics initiatives across Operations, channels and products.

You will lead data-driven projects to improve customer and product experiences, reduce operating costs, and guide the analytics lifecycle from data lineage to insights. Responsibilities include partnering with product owners, developing KPIs, analyzing multi-channel interactions, presenting findings to executives, and delivering dashboards and self-service