Senior Quant Analytics Associate: Customer & Ops Insights

Testing Site - JPMC; Columbus (OH); On-site; USD 95,000 - 140,000; Full time

Job summary

Testing Site - JPMC seeks a Quant Analytics Senior Associate to derive insights across Operations and customer journeys. You will develop and implement advanced analytics strategies to improve customer and service agent experiences, collaborating with Operations, Strategic and Analytics teams.

Responsibilities include leading KPI reporting, leveraging SQL, Python, R and visualization tools to inform decisions.

Qualifications

• 3+ years of related analytics experience; Bachelor's degree in a quantitative or related field, or Graduate degree preferred.
• Proficiency in SQL for data querying and manipulation.
• Hands-on experience with analytics tools: SQL, R, Python, Tableau, Alteryx; Hadoop, Hive, Spark, Impala, Sqoop.
• Experience delivering analytics solutions following an Agile (Scrum or Kanban) methodology.
• Hands-on experience writing code and automating data from multiple sources including structured and unstructured data.

Responsibilities

• Support and lead partnerships with Area Product Owners and Product groups for demand mitigation by providing data and analytics leadership.
• Lead development and reporting of Ops performance metrics & KPIs using trend analysis, segmentation, optimization, etc.
• Analyze customer interactions across channels to understand journeys and friction points.
• Contribute to business cases, design tests, and identify populations for pilots; analyze performance to inform strategies.
• Create dashboards and visualizations to measure product impact and enable self-service insights for management.
• Deliver analytics using Agile processes, build business cases, explore enhancement opportunities, and craft data stories for stakeholders.
• Leverage enterprise data to develop automated data solutions using diverse data sources.

Skills

SQL

Python

R

Tableau

Alteryx

Agile Methodologies

Communication with Leaders

Data storytelling

Education

Bachelor's degree in quantitative field

Graduate degree preferred

Tools

Hadoop

Hive

Spark

Impala

Sqoop

Snowflake

AWS

Job description

Testing Site - JPMC seeks a Quant Analytics Senior Associate to derive insights across Operations and customer journeys. You will develop and implement advanced analytics strategies to improve customer and service agent experiences, collaborating with Operations, Strategic and Analytics teams.

Responsibilities include leading KPI reporting, leveraging SQL, Python, R and visualization tools to inform decisions.