Senior Quality & Process Improvement Strategist

Betterhealthgroup; Tampa (FL); On-site; USD 80,000 - 90,000; Full time

Job summary

Better Health Group in Tampa, FL seeks a Senior Quality Process Improvement Analyst to evaluate operational performance, identify root causes of quality gaps, and develop solutions that boost efficiency, service delivery, and the patient experience.

This highly autonomous role works across departments in a matrixed environment and requires strong analytical thinking, data translation, and collaboration to implement durable improvements.

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Administration, Analytics, or related field.
• 3+ years in quality analytics or operational analytics.
• Experience with root-cause analysis and implementing improvements.
• Experience with QA monitoring, scorecards, or related methodologies.
• Call center or CCaaS experience preferred.
• Healthcare experience preferred.
• Advanced proficiency with Excel/Google Sheets and data visualization tools.

Responsibilities

• Monitor quality and call interactions using established standards.
• Analyze data to identify performance gaps and improvement opportunities.
• Conduct root-cause analysis to distinguish issues and gaps.
• Collaborate with leaders to design and implement improvements.
• Develop QA tools, scorecards, dashboards, and monitoring criteria.
• Prepare reports and presentations for operational leaders.

Skills

Quality analytics

Operational analytics

Root-cause analysis

QA methodologies

CCaaS experience

Education

Bachelor’s degree in Business Administration, Healthcare Administration, Analytics

Tools

Excel

Google Sheets

AI tools (Gemini/Claude)

QA dashboards

Job description

Better Health Group in Tampa, FL seeks a Senior Quality Process Improvement Analyst to evaluate operational performance, identify root causes of quality gaps, and develop solutions that boost efficiency, service delivery, and the patient experience.

This highly autonomous role works across departments in a matrixed environment and requires strong analytical thinking, data translation, and collaboration to implement durable improvements.