Senior Quality & Process Optimization Analyst

VIPcare; Tampa (FL); Presencial; USD 80.000 - 90.000; Jornada completa

Descripción de la vacante

Better Health Group is seeking a Senior Quality Process Improvement Analyst in Tampa, FL to evaluate operational performance, identify root causes, and implement data-driven solutions that boost efficiency and patient satisfaction.

The role requires strong analytical skills, QA experience, and the ability to influence across a matrixed organization. It offers a competitive salary and a collaborative culture focused on continuous improvement.

Formación

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years of quality analytics or related analytics experience.
• Experience with root-cause analysis and actionable improvements.
• Experience with QA, call monitoring, scorecards, or calibration.
• Call center experience and healthcare background preferred.
• Experience with CCaaS or call center telephony platforms.
• Comfort with AI tools like Gemini or Claude.
• Advanced Excel/Google Sheets for data analysis.

Responsabilidades

• Monitor calls and processes to identify quality gaps.
• Perform root-cause analysis and develop improvements.
• Partner with stakeholders to implement changes.
• Develop QA tools, scorecards, and dashboards.
• Prepare reports and dashboards for leaders.

Conocimientos

Quality analytics

Operational analytics

Process improvement

Business analysis

QA methodologies

Call center experience

Healthcare experience

CCaaS experience

AI tools

Excel skills

Data visualization

Educación

Bachelor’s degree

Herramientas

Microsoft Excel

Google Sheets

CCaaS platforms

Descripción del empleo

Better Health Group is seeking a Senior Quality Process Improvement Analyst in Tampa, FL to evaluate operational performance, identify root causes, and implement data-driven solutions that boost efficiency and patient satisfaction.

The role requires strong analytical skills, QA experience, and the ability to influence across a matrixed organization. It offers a competitive salary and a collaborative culture focused on continuous improvement.