QA Supervisor

American Society for Quality; Missouri; On-site; USD 70,000 - 100,000; Full time

Job summary

American Society for Quality in Missouri is seeking a Quality Assurance Supervisor to lead our quality team and strengthen processes. The role emphasizes hands-on leadership, data-driven improvement, and cross-functional collaboration with Operations and Engineering.

The ideal candidate will drive the Quality Management System, establish objectives and metrics, and guide investigations into customer complaints and nonconformities to prevent recurrence.

Qualifications

• Associates degree in a technical, engineering, quality-related field or equivalent.
• 35 years of quality assurance, quality systems, or related manufacturing experience.
• Demonstrated leadership or supervisory experience.
• Strong problem-solving, analytical, organizational, and communication skills.
• Ability to work effectively with employees at all levels, from production associates to senior leadership.
• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Ability to work independently, prioritize multiple projects, and take ownership of results.

Responsibilities

• Lead the Quality Assurance function and ensure products meet customer, company, and regulatory requirements.
• Develop, implement, and continuously improve the Quality Management System (QMS).
• Establish quality objectives, metrics, procedures, and improvement plans that support business goals.
• Identify trends and opportunities for improvement through data analysis, audits, and performance metrics.
• Partner with Operations and cross-functional teams on root cause analysis, Six Sigma, problem solving, and process improvement initiatives.
• Lead investigations of customer complaints, nonconformances, and quality issues.
• Drive timely containment, root cause analysis, corrective action, and verification of effectiveness.
• Work collaboratively with Operations, Engineering, and other functions to prevent recurring quality issues.
• Support new product development, engineering changes, manufacturing processes, and training initiatives to ensure quality requirements are met.

Skills

Leadership / Supervisory experience

Problem-solving

Communication

Analytical skills

Organizational skills

Team collaboration

Education

Associates degree in technical/engineering/quality field

Bachelors degree in Engineering/Quality Management

Tools

Microsoft Word

Excel

PowerPoint

Job description

Quality Assurance Supervisor

Location: El Dorado Springs, MO
Job Type: Full-Time

Make an Impact on Quality, People & Performance

Are you a quality professional who enjoys solving problems, developing people, and making processes better?

Altor is looking for a Quality Assurance Supervisor to lead our quality team and help drive a culture where quality is built into every product and process. In this role, you’ll have the opportunity to make a direct impact on customer satisfaction, operational performance, and continuous improvement while partnering closely with Operations, Engineering, and other teams across the organization.

The ideal candidate is a hands-on, solutions-oriented leader who can balance the details of quality systems with the bigger picture of business and customer needs. If you are someone who takes ownership, asks questions, develops people, and enjoys turning problems into opportunities for improvement, we want to hear from you.

What You'll Do: Lead Quality & Continuous Improvement

• Lead the Quality Assurance function and ensure products consistently meet customer, company, and regulatory requirements.
• Develop, implement, and continuously improve the Quality Management System (QMS).
• Establish quality objectives, metrics, procedures, and improvement plans that support business goals.
• Identify trends and opportunities for improvement through data analysis, audits, and performance metrics.
• Partner with Operations and cross-functional teams on root cause analysis, Six Sigma, problem solving, and process improvement initiatives.

Drive Problem Solving & Customer Satisfaction

• Lead investigations of customer complaints, nonconformances, and quality issues.
• Drive timely containment, root cause analysis, corrective action, and verification of effectiveness.
• Work collaboratively with Operations, Engineering, and other functions to prevent recurring quality issues.
• Support new product development, engineering changes, manufacturing processes, and training initiatives to ensure quality requirements are met.

Own Quality Systems & Compliance

• Develop and maintain quality assurance plans, procedures, work instructions, and documentation.
• Plan and conduct internal and supplier quality audits.
• Support external and customer audits and ensure appropriate corrective actions are completed.
• Maintain compliance with applicable regulatory and industry standards, including ISO 9001, CMMI, and FDA requirements, as applicable to the business.
• Maintain accurate quality records, reports, metrics, and documentation.

Develop & Lead People

• Lead, mentor, train, and develop Quality Team members.
• Establish clear expectations and promote accountability, engagement, and continuous improvement.
• Manage staffing, work assignments, performance management, training, and employee development.
• Build strong working relationships throughout the organization and foster a culture of quality and collaboration.

What We’re Looking For

Required Qualifications

• Associate’s degree in a technical, engineering, quality-related field, or an equivalent combination of education and experience.
• 3–5 years of quality assurance, quality systems, or related manufacturing experience.
• Demonstrated leadership or supervisory experience.
• Strong problem-solving, analytical, organizational, and communication skills.
• Ability to work effectively with employees at all levels, from production associates to senior leadership.
• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Ability to work independently, prioritize multiple projects, and take ownership of results.

Preferred Qualifications

• Bachelor’s degree in Engineering, Quality Management, or a related field.
• Quality certification such as CQE, CQA, or CQMOE.
• Experience with ISO 9001, CMMI, FDA, or other applicable quality/regulatory standards.
• Experience with ERP systems, preferably NetSuite.
• Experience with Six Sigma, Lean Manufacturing, statistical analysis, or other continuous improvement methodologies.

The Leader We’re Looking For

You don't have to check every box to be successful in this role. We're looking for someone who demonstrates:

Accountability — Takes ownership, follows through, and uses data to drive decisions.

Innovation — Looks for better ways to solve problems and improve processes.

Integrity — Does the right thing, communicates openly, and builds trust.

Adaptability — Responds positively to change and can adjust priorities in a fast-paced manufacturing environment.

Caring — Develops people, values teamwork, and understands that quality starts with our people.

Passion — Takes pride in delivering high-quality products and continuously raising the bar.

Why Join Us?

This is an opportunity to do more than manage quality processes. You’ll have the opportunity to shape the quality culture of the facility, develop a team, solve meaningful problems, and directly influence customer satisfaction and operational performance.

If you're ready to bring your quality expertise and leadership skills to a team that values accountability, innovation, integrity, adaptability, caring, and passion, we'd love to hear from you.

Work Environment & Physical Requirements

This position works in a manufacturing environment where noise levels may be moderate to high and hearing protection is required. The role requires frequent standing, walking, sitting, use of hands, and communication with others. The employee may occasionally be required to lift or move up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.