Senior Quality Engineer – Remote, Customer-Facing Lead

ABB Inc.; Tennessee; Remote; USD 83,000 - 133,000; Full time

Job summary

ABB is seeking a Quality Engineer to lead customer-facing quality activities on Critical Power projects. The role blends engineering design authority with proactive project delivery and issue resolution for ABB service, engineering, factory, and product management teams.

Remote work is supported, with 40% travel for customer visits and project support; the position reports to the Engineering Manager in ABB's US operations.

Qualifications

• Bachelor's degree in Electrical Engineering or related field with 7+ years experience in electrical distribution or power systems; Master's degree with 5+ years experience.
• Strong interpersonal and communication skills; fluent in English (written and spoken).
• Proficiency in MS Office, MS Teams, and ability to leverage AI tools in job functions.
• Ability to manage multiple projects and work independently with minimal supervision.
• Capability to establish and nurture partnership relationships with ABB Product management, engineering, and service.
• Candidates must already have work authorization to permit them to work for ABB in the US.

Responsibilities

• Serve as ABB's primary customer contact for quality and technical issues, leading communications, onsite support, action plans, and resolution timelines.
• Act as the technical and design authority for engineering deliverables on moderate- to high-complexity projects.
• Review and approve designs, perform verification and peer reviews, and ensure compliance with safety, quality, contractual, and as-built documentation requirements.
• Identify and resolve technical challenges while communicating product gaps, customer needs, and market trends to commercial and product management teams.
• Collaborate cross-functionally with engineering, manufacturing, testing, commissioning, service, supply chain, sales, and product management to ensure successful project execution.
• Manage multiple concurrent projects, including work plans, cost estimates, RFQs, supplier evaluations, project meetings, contract variations, and timely delivery of engineering outputs.

Skills

Strong communication

Fluent English

MS Office

MS Teams

AI tools

Project management

Education

Bachelor's degree in Electrical Engineering or related field

Master's degree with 5+ years experience

Tools

MS Office

MS Teams

Job description

ABB is seeking a Quality Engineer to lead customer-facing quality activities on Critical Power projects. The role blends engineering design authority with proactive project delivery and issue resolution for ABB service, engineering, factory, and product management teams.

Remote work is supported, with 40% travel for customer visits and project support; the position reports to the Engineering Manager in ABB's US operations.