Senior Quality Assurance & Program Lead (Remote)

Global Refuge; Baltimore (MD); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Professional development

Paid time off: 20 days vacation, 12S,

Parental leave: 12 weeks

403(b) with 3% contribution + 7% match

Job summary

Global Refuge is seeking a Senior Program Officer for Quality Assurance to lead strategic QA across Home Study and Post Release Services, ensuring consistency in policies and procedures for staff and partners while driving data-informed improvements. The role includes managing a QA team, overseeing monitoring activities, and collaborating with funders to ensure compliance.

The position is remote with occasional trips to Baltimore.

Qualifications

• Master's degree in social work or related Behavioral Health Science is required.
• Minimum of 3 years administrative supervisory experience.
• Experience working with diverse client populations, particularly immigrants and refugees.
• 2 years of progressive experience in federal grant management including sub-recipient monitoring required.
• Experience in nonprofit governance, administration, grants management, and compliance.
• Excellent writing skills are required.
• Experience in program development, administration, and budget oversight.
• Strong analytical and problem-solving skills.
• Bilingual in Spanish and English preferred.

Responsibilities

• Provides programmatic leadership and conducts strategic planning to ensure consistency of Home Study and Post Release Services across Global Refuge staff and partners.
• Oversees Program Specialists for Data, Monitoring, and Quality to ensure adherence to mission and procedures.
• Manage corrective action plans from sites and support improvement plans.
• Compile quarterly statistical reports to submit to funder.
• Assist with writing proposals for existing and new programs.
• Oversee continuous quality improvement plan operations including monitoring for compliance with funder policies.
• Evaluate monitoring data and write reports detailing outcomes of visits.
• Other duties as assigned.

Skills

Supervisory experience

Analytical skills

Writing skills

Budget oversight

Problem-solving

Education

Master's in Social Work

Tools

Database Management Systems

Job description

Global Refuge is seeking a Senior Program Officer for Quality Assurance to lead strategic QA across Home Study and Post Release Services, ensuring consistency in policies and procedures for staff and partners while driving data-informed improvements. The role includes managing a QA team, overseeing monitoring activities, and collaborating with funders to ensure compliance.

The position is remote with occasional trips to Baltimore.