Senior Quality Analyst - Data Insights & Process Improvement

DTS; Williamsburg (KY); On-site; USD 60,000 - 90,000; Full time

Job summary

DTS is seeking a Senior Quality Analyst to monitor, measure, and analyze product and process performance ensuring compliance with SOPs and customer requirements. The role includes tracking data, reporting trends, and supporting improvements to the Quality Management System. It also involves coordinating training and audits and assisting with root-cause analysis.

The position requires U.S. Citizenship, strong Excel skills, and the ability to obtain a U.S. Government Secret Clearance.

Qualifications

• Requires high school diploma or equivalent; bachelor's degree preferred.
• Experience in Administration, Quality Control, and/or Visa Processing (4–6 years preferred).
• Advanced computer skills with working knowledge in Excel.
• Detail oriented with strong organizational skills.
• Excellent verbal and written English communications.
• Ability to obtain and maintain U.S. Government Secret Clearance.

Responsibilities

• Collecting, entering, tracking, trending, analyzing data and reporting it in meaningful ways.
• Review trends with management and implement corrective actions.
• Coordinate ad-hoc training using trend data to create refreshers.
• Conduct ad-hoc quality and audit inspections on products, services, and processes.
• Monitor and maintain Quality Management Systems and report non-compliances.

Skills

Attention to detail

Public speaking

Interpersonal communication

Independent worker

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Excel

Job description

DTS is seeking a Senior Quality Analyst to monitor, measure, and analyze product and process performance ensuring compliance with SOPs and customer requirements. The role includes tracking data, reporting trends, and supporting improvements to the Quality Management System. It also involves coordinating training and audits and assisting with root-cause analysis.

The position requires U.S. Citizenship, strong Excel skills, and the ability to obtain a U.S. Government Secret Clearance.