Senior Quality Analyst

DTS; Williamsburg (KY); On-site; USD 60,000 - 90,000; Full time

Job summary

DTS is seeking a Senior Quality Analyst to monitor, measure, and analyze product and process performance ensuring compliance with SOPs and customer requirements. The role includes tracking data, reporting trends, and supporting improvements to the Quality Management System. It also involves coordinating training and audits and assisting with root-cause analysis.

The position requires U.S. Citizenship, strong Excel skills, and the ability to obtain a U.S. Government Secret Clearance.

Qualifications

• Requires high school diploma or equivalent; bachelor's degree preferred.
• Experience in Administration, Quality Control, and/or Visa Processing (4–6 years preferred).
• Advanced computer skills with working knowledge in Excel.
• Detail oriented with strong organizational skills.
• Excellent verbal and written English communications.
• Ability to obtain and maintain U.S. Government Secret Clearance.

Responsibilities

• Collecting, entering, tracking, trending, analyzing data and reporting it in meaningful ways.
• Review trends with management and implement corrective actions.
• Coordinate ad-hoc training using trend data to create refreshers.
• Conduct ad-hoc quality and audit inspections on products, services, and processes.
• Monitor and maintain Quality Management Systems and report non-compliances.

Skills

Attention to detail

Public speaking

Interpersonal communication

Independent worker

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Excel

Job description

Description

The Senior Quality Analyst is responsible for monitoring, measuring, and analyzing product and process performance results to ensure that work completed is consistent and compliant with Standard Operating Procedures and Customer Requirements. In conjunction with conducting audits, the position is responsible for tracking data, analyzing data, and looking for trends to report to contractor management. The Senior Quality Analyst will also monitor and recommend improvements to the Quality Management System and assist the Quality Unit in maintaining quality reporting, updating/editing quality processes as needed, assist with identifying training opportunities and set up of training sessions as needed.

Essential Duties and Responsibilities are:

• Collecting, entering, tracking, trending, analyzing data and preparing and reporting data in meaningful ways.
• Meeting with management to review trends analyzed with corrective action plans to address trend errors in quality and processes.
• Works with the Training Unit on the need for ad-hoc training using the trend data as a base line for the creation of new refresher / targeted training.
• Conducts ad-hoc quality and audit inspections on products, services, and processes.
• Provides assessment / feedback if inspections or procedures are flawed in any manner.
• Monitoring and maintaining the Quality Management Systems; communicating with Operations supervisory and management staff regarding non-compliances.
• Recommending improvements in process, solutioning quality non-compliance trends through refresher training build-out and root cause analysis.
• Preparing, presenting, and communicating reports on organizational performance.
• Administer Defect Disputes; facilitate conflict resolution, execute necessary research.
• Assisting in related Change Management and Operations activities.

Requirements

• U.S. Citizenship
• High school diploma or equivalent (bachelor's preferred)
• Administration, Quality Control, and/or Visa Processing experience (4-6 years preferred)
• Advanced computer skills with working knowledge in Excel
• Detail oriented and high level of attention-to-detail
• Strong administrative and organizational skills
• Strong command of the English language both verbally and written
• Excellent interpersonal and communication skills
• Professional work ethic
• Ability to work independently and as a member of the team.
• Ability to successfully complete a corporate background investigation, including credit and criminal checks.
• Ability to obtain and maintain a U.S. Government Secret Clearance.

Physical Demands:

While performing the duties of this job, the employee may occasionally be required to stand; walk; sit; lift; bend; reach; carry; stoop; kneel; use hand and fingers to handle, or feel objects, tools, or controls; use fingers and hands to type or write; speak; or hear. Specific vision abilities may be required to perform the job which may include close vision, distance vision, color vision, peripheral vision, depth perception, or the ability to adjust focus.

LDRM is a federal government contractor specializing in application processing support services. LDRM is a joint venture between two companies, DTSV and Lockwood Hills, a subsidiary of Akima. If you would like more information regarding LDRM please go to: www.ldrmllc.com.

DTSV and Lockwood Hills Federal, a subsidiary of Akima, are Equal Employment Opportunity employers - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, national orientation, disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.