Quality Assurance Analyst

TDI (Tetrad Digital Integrity); Fort Belvoir (VA); Presencial; USD 80.000 - 110.000; Jornada completa

Descripción de la vacante

TDI (Tetrad Digital Integrity) is seeking a Quality Assurance Analyst for a key role in Fort Belvoir, VA. This position supports large-scale operations on a high-profile DOD contract, ensuring the quality of IT services delivered under the I3TS program.

The ideal candidate will possess a DoD Top Secret Security Clearance and extensive experience in quality assurance processes. Responsibilities include supporting quality management activities, monitoring service performance, and preparing detailed reports for stakeholders.

Formación

• Possess an active DoD Top Secret Security Clearance.
• Experience defining or improving processes, standards, or workflows.
• Proven experience in developing and maintaining Quality Control Plans.

Responsabilidades

• Support the Quality Manager in the execution of plans and activities.
• Collaborate with IT service teams to resolve problems.
• Monitor program performance against service level agreements.

Conocimientos

Quality assurance and control processes

Process audits

Root cause analysis

SharePoint

MS Office Products

Quality metrics

Educación

BS or equivalent plus 8-12 years of experience or Masters with 6-10 years

Descripción del empleo

Tetrad Digital Integrity (TDI) is a leading-edge cybersecurity firm with a mission to safeguard and protect our customersfrom increasing threats and vulnerabilities in this digital age.

We are seeking a Quality Assurance Analystto support large-scale migration and operations on a large, high-profile DOD contract inFort Belvoir, VA. The I3TS program provides enterprise-wide IT support to enable DTRA’s Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities.

The position is located at Fort Belvoir and will require a TS clearance with a commute to the base approximately 4 days a week.

RESPONSIBILITIES

• Support the Quality Manager in the execution of plans and activities that execute and measure the requirements according to policies and standards.
• Support and lead the Quality Management Meeting for the contract in accordance with contract requirements and report status of program activities and data to leadership as required.
• Collaborate with various IT service teams to resolve problems and prevent future occurrences.
• Support monitoring program service performance against contractual service level agreements and Acceptable Quality Levels to ensure service delivery standards are consistently achieved.
• Prepare and review customer-facing deliverables, reports, performance summaries, and quality documentation to support program leadership and government stakeholders

QUALIFICATIONS

• Possess an active DoD Top Secret Security Clearance
• BS or equivalent and 8-12 years of prior relevant experience or Masters with 6-10 years of prior relevant experience
• Experience defining or improving processes, standards, or workflows
• Working with SharePoint and MS Office Products (Word, Excel, PowerPoint)
• Proven experience in developing andmaintainingQuality Control Plans (QCP).
• Strong understanding of quality assurance and control processes
• Experience conducting process audits, performance reviews, and root cause analysis.
• Ability to prepare detailed reports, deliverables, and documentation.
• Experience defining and using quality metrics to guide improvement

PREFERRED QUALIFICATIONS

• Familiarity with Government and DoD IT and security policies and requirements
• Experience in ISO 9001:2015 and CMMI-SVC Industry Standards and Best Practices
• Experience supporting Service Level Agreements (SLAs), Acceptable Quality Levels (AQLs), or service performance metrics on large government programs
• Current industry certifications in quality management and or service management such as ISO 9001-20000
• Lean Six Sigma Green Belt certification or ITIL4 Certification