Senior QA Analyst: Data Mapping & Process Improvement

HTC Global Services; Columbia (SC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

HTC Global Services is seeking a Senior Quality Analyst to lead data mapping, QA activities, and business process improvements across enterprise software implementations. The role collaborates with project management, stakeholders, and vendors to identify functionality gaps and drive process enhancements, while documenting changes and training staff on new workflows.

The ideal candidate has extensive experience in data mapping, quality assurance, and the creation of SOWs, change orders, and

Qualifications

• 6+ years of experience as a Quality Analyst.
• 3+ years of State Government experience.
• 3+ years of experience with Emphasys.
• 3+ years of experience with HDS.
• 6+ years of experience with Data Mapping.
• 6+ years of experience with Business Process Testing & Improvement.
• 6+ years of experience with Process & Procedure Documentation.
• 6+ years of experience creating Statements of Work, Change Orders, AND Software Modification Requests.
• High School education required.

Responsibilities

• Lead business process software mapping activities.
• Review processes and propose improvements.
• Perform enterprise software QA analyses.
• Collaborate with staff to resolve functionality issues.
• Track helpdesk tickets and coordinate vendor resolutions.
• Identify and recommend enterprise software improvements and modifications.
• Serve as a liaison between the agency project manager, software vendor, and program area staff.
• Prepare presentations, documentation, correspondence, and reports supporting software change orders, statements of work, and software modifications.
• Assist internal staff in mapping complex spreadsheets to software data fields.

Skills

Data Mapping

Quality Assurance

Business Process Testing

Change Orders / SOW

Education

High School

Tools

Emphasys

HDS

Job description

HTC Global Services is seeking a Senior Quality Analyst to lead data mapping, QA activities, and business process improvements across enterprise software implementations. The role collaborates with project management, stakeholders, and vendors to identify functionality gaps and drive process enhancements, while documenting changes and training staff on new workflows.

The ideal candidate has extensive experience in data mapping, quality assurance, and the creation of SOWs, change orders, and