Senior Property Operations Lead (NJ Luxury Rentals)

RHO Residential, LLC; Roseland (NJ); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

FSA

Company-paid life insurance

401(k) with discretionary match

Job summary

RHO Residential is seeking a Director of Operations in New Jersey to oversee residential real estate properties through subordinate supervisors, including leasing, maintenance, and service activities. The role will ensure an exceptional level of customer service and act as the authority for issues not covered in the Operating Manual.

The position focuses on budgeting, marketing plans, and driving NOI while ensuring compliance and managing a team to deliver high occupancy and value for residents.

Qualifications

• High school diploma or equivalent. A college degree is suggested but not required. The position does require ability to read and write English fluently, and the ability to perform advanced business mathematical functions.
• Previous management experience in property management or related field is required. Generally 3-5 years. Experience level may vary due to the special needs of the property.
• The position requires the ability to deal well with people and get them to feel comfortable quickly.
• In addition, the position requires the following: Excellent management and communication skills; Superior understanding of sales and marketing concepts; Good organizational and time management skills; Strong administrative ability; Excellent business mathematical skills; Knowledge of on-site maintenance requirements including dealing with vendors and contractors; Ability to close a sale; Ability to drive a car.

Responsibilities

• Achieve the highest possible Net Operating Income through implementation of effective cost control and revenue improvement programs.
• Provide a full complement of high-quality staff through implementation of effective recruitment, training, motivation and development programs.
• Develop yearly operating budgets and sales/marketing plans. Accurately prepare and convey all operational and financial data to the Supervisor in a timely manner with the assistance of other members of the staff.
• Direct efforts to implement a sales and marketing plan which effectively maximizes rental income and results in high occupancy and competitive pricing through the leasing staff and personal efforts.
• Implement or direct implementation of all policies and procedures as authorized in the company policy and procedures manuals. Ensure compliance as necessary.
• Ensure through supervision of the maintenance team that all physical aspects of the property are at all times fully functional, safe and attractive and that all vacant units are kept ready for occupancy through all team members and personal efforts.
• Direct and manage daily property activities in such a manner as to win and maintain the respect and goodwill of all residents. Maintain a consistent and strong customer service orientation.
• Identify and implement creative programs to increase property value and to offer services to residents.
• Participate in meetings as required. Identify property goals and objectives. Be responsive and receptive to needs, goals and objectives.
• Monitor property achievement of reporting deadlines.
• Write as necessary and/or monitor writing of monthly reports.
• Assist with development of yearly financial budgets. Present yearly budgets and operating/marketing plans to Supervisor and participate in presentations.
• Complete and analyze market studies assigned by Supervisor. Recommend and implement strategies based on results and assumptions.
• Monitor and ensure property compliance with operational/marketing policies and procedures. Recommend changes as appropriate.
• Train, direct and supervise employees in all daily computer functions. Responsible for validation of all input and reporting requirements.

Skills

Management skills

Sales & marketing

Organization & time mgmt

Administrative ability

Business math

Maintenance knowledge

Close sales

Driver's license

Education

High school diploma or equivalent

College degree suggested but not required

Job description

RHO Residential is seeking a Director of Operations in New Jersey to oversee residential real estate properties through subordinate supervisors, including leasing, maintenance, and service activities. The role will ensure an exceptional level of customer service and act as the authority for issues not covered in the Operating Manual.

The position focuses on budgeting, marketing plans, and driving NOI while ensuring compliance and managing a team to deliver high occupancy and value for residents.