Senior Property Manager - Multi-Family Growth & Leadership

Eagle Rock Properties; Philadelphia (Philadelphia County); On-site; USD 80,000 - 90,000; Full time

Job summary

Eagle Rock Properties is seeking a Senior Property Manager in Philadelphia, PA, to ensure the financial and operational success of a community. The role emphasizes customer service, expense control, and market-informed decision making.

The position requires at least 5 years of multi-family property management leadership, experience supervising staff, and strong budgeting and leasing abilities. Join a growing company with a regional focus and a commitment to operational excellence.

Qualifications

• At least 5 years of multi-family apartment property management in a leadership role.

Responsibilities

• Create and implement marketing plans that integrate the apartment community with the neighborhood.
• Accurately track traffic, evaluate, and make recommendations to move forward.
• Adjust prices across the community to capture unique features of individual apartments.
• Maintain an up-to-date survey of primary competitors.
• Able to sell prospective residents.
• Effectively showcase the features and benefits of the apartment home and community.
• Accurately prepare all lease-related documents.
• Successfully resolve resident concerns and issues.
• Consistent and timely follow-up on all calls, emails, and site visits.
• Provide optimum customer service to current residents as well as prospective residents.
• Assist in resident retention.
• Process applications and prepare all necessary paperwork for incoming, outgoing & renewals.
• Create annual operating budget.
• Explain variances between actual financial results and the budget.
• Maintain a well-organized office with accurate record-keeping.
• Coordinate maintenance requests with the in-house maintenance team.

Skills

Property management

Leadership

Budgeting

Staff management

Marketing

Customer service

Lease administration

Job description

Eagle Rock Properties is seeking a Senior Property Manager in Philadelphia, PA, to ensure the financial and operational success of a community. The role emphasizes customer service, expense control, and market-informed decision making.

The position requires at least 5 years of multi-family property management leadership, experience supervising staff, and strong budgeting and leasing abilities. Join a growing company with a regional focus and a commitment to operational excellence.