Property/Community Manager

Eagle Rock Properties; Mount Laurel Township (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

Eagle Rock Properties in New Jersey seeks an experienced Property Manager to ensure the financial and operational success of a community by balancing customer service with expense savings. You will use market knowledge to inform senior management of financial direction and lead a team to implement leasing, marketing, and capital improvement plans.

Join a growing organization focused on optimizing resident experience while controlling costs through effective operations and strategic planning.

Qualifications

• Minimum 3 years of multi-family property management in a leadership role.
• Experience overseeing capital improvements, unit renovations, and staff development.
• Proven ability to manage a staff of at least 5.

Responsibilities

• Create and implement marketing plans for the apartment community.
• Track traffic, evaluate data, and recommend next steps.
• Adjust prices to reflect features of each apartment.
• Maintain competitive surveys.
• Sell prospective residents and showcase community.
• Prepare lease-related documents and handle renewals.
• Address resident concerns and follow up on inquiries.
• Create annual operating budget and explain variances.
• Coordinate maintenance with the in-house team.

Skills

People leadership

Budgeting

Tenant relations

Leasing & marketing

Job description

Eagle Rock Properties, headquartered in New York, is a full-service real estate firm offering investment, property management, and construction management services. With a team of over 275 professionals, we specialize in rental apartment communities across the Northeast and Mid-Atlantic regions of the United States. Under the leadership of our executives, who have owned and managed properties for more than 30 years, Eagle Rock Properties has emerged as a pioneering force in the industry.

The Property Manager ensures the financial and operational success of a community by providing the optimal balance of customer service and expense savings. Additionally, the Property Manager must utilize current market knowledge and communicate to senior management the financial direction of the property. Lastly, as part of a growing organization, the Property Manager should provide recommendations on how to continually improve the business.

Responsibilities:

Leasing and Marketing

• Create and implement marketing plans that integrates the apartment community with the neighborhood
• Accurately track traffic, evaluate, and make recommendations to move forward
• Adjust prices across the community to capture unique features of individual apartments
• Maintain an up-to-date survey of primary competitors
• Able to sell prospective residents
• Effectively showcase the features and benefits of the apartment home and community
• Accurately prepare all lease-related documents
• Successfully resolve resident concerns and issues
• Consistent and timely follow-up on all calls, emails, and site visits
• Provide optimum customer service to current residents as well as prospective residents
• Assist in resident retention
• Process applications and preparation of all necessary paperwork for incoming, outgoing & renewals

Operating and Financials

• Create annual operating budget
• Explain variances between actual financial results and the budget
• Maintain a well-organized office with accurate record keeping
• Coordinate maintenance requests with the in-house maintenance team

Requirements:

• At least 3 years of multi-family apartment property management in a leadership role
• Proven leadership in managing capital improvements, unit renovations, and staff development
• Experience managing a staff of at least 5

Eagle Rock Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics