Senior Property Manager

Welltower; St. Louis (MO); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior Property Manager to oversee a portfolio of properties exceeding 1,000,000 rentable square feet. This role involves leading a dedicated team, enhancing tenant relationships, and ensuring operational excellence. You will be responsible for achieving NOI growth, managing budgets, and implementing strategic plans. If you are a driven professional with a passion for property management and a track record of success, this is an exciting opportunity to make a significant impact in a dynamic environment focused on wellness and healthcare infrastructure.

Benefits

Competitive Base Salary + Annual Bonus

Generous Paid Time Off and Holidays

Employer-matching 401(k) Program

Profit Sharing Program

Student Debt Program

Tuition Assistance Program

Employee Stock Purchase Program

Comprehensive Medical/Dental/Vision options

Qualifications

• 7+ years of experience in property management or related field required.
• Strong leadership and mentorship skills to motivate staff.

Responsibilities

• Manage properties ensuring high tenant satisfaction and operational efficiency.
• Lead property management staff and oversee budget management.

Skills

Property Management

Leadership

Customer Service

Financial Management

Communication

Education

Bachelor’s degree in Business Administration

Real Estate License

Tools

Property Management Software

Job description

JOB SUMMARY

The Senior Property Manager directly manages assigned properties over 1,000,000 rentable square feet and 200+ tenants, ensuring the delivery of an elite level of service to enhance hospital and tenant relationships. The Senior Property Manager leads property management staff and overall property operations across assigned portfolio to support property investment plans and manages operating expenses to achieve Net Operating Income (NOI) growth and maximizes cash flow. The Senior Property Manager plans, organizes, and manages the activities of the assigned properties through the optimal utilization of resources to ensure the consistent delivery of the Outpatient Medical Service Promise. The Senior Property Manager is an experienced manager with the ability to manage larger and more challenging lease portfolios with minimal guidance and an expert in building operations and policies.

At Welltower, GRIT defines us: passion, perseverance, and purpose driving our never-ending pursuit of improvement.

• Go-Getter: Relentlessly self-driven, we tackle challenges head-on, setting ambitious goals and achieving them.
• Rigor: Embracing high standards and challenging work, we strive for solutions that elevate our potential.
• Integrity: With an ownership mindset, we prioritize long-term wins and unwavering accountability.
• Teamwork: We champion collective efforts and shared vision to achieve our goals and exceed expectations.

KEY RESPONSIBILITIES

• Provide strong leadership and mentorship skills to the assigned property management staff in a manner that motivates commitment and results. Develop and implement staff planning and development initiatives to meet the on-going management/professional requirements as required to meet business needs. Ensure the optimal utilization of all resources to achieve property management goals and objectives across assigned portfolio. Recruit and develop property management professionals that support overall company plans.
• Establish and maintain strong working relationships with all hospital officials and tenants, and with the communities in which their portfolios reside. Direct/plan, organize and manage the activities of across assigned portfolio through the optimal utilization of resources to provide the consistent delivery of great customer service to ensure the highest level of tenant satisfaction. Ensure the ongoing gathering of key tenant information and feedback to develop tenant profiles and provide intelligence for new value add program development.
• Direct/manage operating expense projects and service agreements that drive property operating expense budgets to support achievement of NOI growth targets, Common Area Maintenance (CAM) budgets and maximize cash flow.
• Provide ongoing input in the development and maintenance of property investment plans of assigned properties, to include recommendations on capital expenditure Maintain a thorough working knowledge of each property plan to ensure all properties in assigned portfolio are managed consistent with the stated strategic direction.
• Manage/direct the ongoing operations of direct reports and vendors at assigned properties to include administration, maintenance and repair, leasing tours and vacant space marketing, renovation and construction, personnel and financial activity. Maintain involvement and provide necessary assistance to engineering and project management with building improvement and tenant allowance capital expenditure projects to include, but not limited to, overseeing vendors, ensuring building rules and regulations are followed, and maintaining ongoing tenant communication and interaction to ensure tenant satisfaction.
• Maintain a strong working knowledge of all operations and financial policies, procedures and systems. Ensure the implementation and ongoing utilization/compliance with all company policies, procedures and systems required for the effective operation across portfolio of assigned properties.
• Monitor the efficiency and condition of building and the required maintenance follow up to ensure all action items identified from the inspection(s) are addressed satisfactorily and timely. Coordinate with Operations Manager on ongoing maintenance programs for building maintenance which includes cleaning to include scope, bid and monitoring third party service providers to ensure contracts are adhered to and appropriate service levels are being met at most competitive pricing.
• Prepare/ensure the timely completion of monthly and quarterly management reports, to include but not limited to, budget variance reports, reforecasts and income and expense reports with variances noted.
• Responsible for the ongoing collection of tenant rents. Review and approve weekly tenant delinquency report. Develop and implement proactive rent collection and delinquency management measures.
• Implement and maintain proper risk management practices to include consistent fulfillment of vendor insurance obligations, building life safety and security procedures, and implementation of incident/accident prevention measures and analysis. Ensure staff is maintaining vendor certificates of insurance, tenant emergency notification information, building life safety security procedures, as-built drawings, building certificates of occupancy, warranty manuals and other records required for the proper administration of all assigned properties.
• Assist in the due diligence and on-boarding of new property acquisitions to include property inspections, review of due diligence material, communicating with seller’s property management, transitioning vendors and insuring transparent transition for tenants.
• Has experience with and is proficient with Welltower’s employment and performance management processes and practices. Is capable of developing recommendations based on sound documentation that ultimately are used to make employment and performance management decisions.
• Continue to pursue professional development through BOMA, IREM or other industry and trade organizations. Participate in external activities consistent with the company’s responsibilities in the community, including civic and business organizations. Develop and maintain relationships with key clients/tenants, industry and trade associations, government representatives, public service organizations, and vendors as necessary in the overall management of the property.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

TRAVEL

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

MINIMUM REQUIREMENTS

Experience: A minimum of seven (7) years’ experience in property management, asset management, marketing and leasing of commercial buildings, or related field is required. Previous experience should include property management experience with a REIT or recognized management company. Experience managing medical office properties is preferred.

Education: Bachelor’s degree required, with a specialization in business administration, real estate, finance, or a related field is preferred.

ADDITIONAL ELIGIBILITY REQUIREMENTS

Possession of a valid driver’s license.

Certification(s): Real estate license, CCIM, CPM, CFM or RPA designation is preferred.

Applicants must be able to pass a pre-employment drug screen.

WHAT WE OFFER

• Competitive Base Salary + Annual Bonus
• Generous Paid Time Off and Holidays
• Employer-matching 401(k) Program + Profit Sharing Program
• Student Debt Program – we’ll contribute up to $10,000 towards your student loans!
• Tuition Assistance Program
• Employee Stock Purchase Program – purchase shares at a 15% discount
• Comprehensive and progressive Medical/Dental/Vision options
• And much more!https://welltower.com/newsroom/careers/

ABOUT WELLTOWER

Welltower Inc. (NYSE: WELL) an S&P 500 company, is the world's preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults in the United States, United Kingdom, and Canada. We also seek to support physicians in our Outpatient Medical buildings with the critical infrastructure needed to deliver quality care.

Our real estate portfolio is unmatched, located in highly attractive micro-markets with stunning built environments. Yet, we are an unusual real estate organization as we view ourselves as a product company in a real estate wrapper driven by relationships and unconventional culture.

Through our disciplined approach to capital allocation powered by our data science platform and superior operating results driven by the Welltower Business System, we aspire to deliver long-term compounding of per share growth and returns for our existing investors – our North Star.

Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)