Claim Team Manager - Property Field Inspection

State Farm; Lincoln (NE); Remote; USD 104,000 - 140,000; Full time

Job summary

An established industry player is seeking a dedicated Team Manager to lead a remote team in providing exceptional claims service. This role involves managing personnel, ensuring compliance with regulations, and promoting employee development in a supportive environment. With a focus on work-life balance, the company offers a competitive salary and comprehensive benefits, making it an excellent opportunity for those looking to make a meaningful impact while enjoying the flexibility of remote work. If you are passionate about leadership and customer service, this position could be the perfect fit for you.

Benefits

Health coverage

Education programs

Financial planning

Time off

Retirement plans

Qualifications

• Demonstrated leadership skills and customer focus.
• Ability to navigate physical challenges in various environments.

Responsibilities

• Manage and develop Claim personnel for optimal service delivery.
• Ensure compliance with legal requirements and company procedures.

Skills

Effective communication skills

Leadership behaviors

Physical agility

Education

Bachelor's degree or equivalent experience

Tools

Xactimate

XactContents

Job description

Overview

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Join a #1 team and do some good!

Responsibilities

Team Managers are committed to leading and developing our employees to ensure they provide the best service for our customers. Responsibilities include:

• First-line management of assigned Claim personnel, including hiring, training, coaching, performance management, and salary activities
• Reviewing and controlling the operation's claim activities, including investigations, claim payments, and adjustment expense payments
• Coordinating, communicating, and implementing new company programs, policies, practices, and procedures
• Ensuring compliance with company procedures, federal/state laws, and legal requirements
• Promoting employee development within an inclusive environment

Where You'll Work

This is a Remote-Field position where you will work from home and utilize a mobile office/vehicle for in-person appointments. Candidates may be asked to work outside their assigned territory as business needs dictate.

This position is located in Cincinnati, OH, and involves leading a team servicing the following zip codes: [list of zip codes]. Candidates should reside within a commutable distance.

Hours of operation are subject to change based on business needs. Candidates should be willing to work flexible shifts, overtime, and irregular hours.

Qualifications

Candidates must demonstrate:

• Effective communication skills
• Leadership behaviors such as promoting customer focus, tackling challenges, and inspiring teams
• Physical agility for lifting, climbing, navigating roofs, and crawling in tight spaces
• Possession of a valid driver's license

Preferred qualifications include:

• Bachelor's degree or equivalent experience
• Claims or call center experience
• Leadership experience
• Experience with Xactimate, XactContents

Additional Details

• Successful completion of training, licensing exams, MVRs, and background checks as required by state

Our Benefits

We prioritize work-life balance with a standard 38.45-hour work week. Compensation includes:

• Potential salary: $104,000 - $139,500 (based on experience)
• Annual incentive pay up to 24%

We offer comprehensive benefits including health coverage, education programs, financial planning, time off, and retirement plans. Visit our State Farm Careers page for more details on benefits, locations, and the hiring process.