Senior Property Manager

Eagle Rock Properties; Philadelphia (Philadelphia County); On-site; USD 90,000 - 130,000; Full time

Job summary

Eagle Rock Properties, a full-service real estate firm with properties across the Northeast and Mid-Atlantic, seeks a Senior Property Manager to drive financial and operational success at a community. You will balance customer service with expense control and report financial direction to senior management.

Responsibilities include leasing/marketing, budgeting, vendor coordination, and resident relations to improve overall business performance.

Qualifications

• At least 5 years of multi-family apartment property management in a leadership role.
• Experience leading capital improvements, unit renovations, and staff development.
• Experience managing a staff of at least 5.

Responsibilities

• Lead leasing and marketing efforts to position the community in the neighborhood.
• Prepare annual operating budgets and explain variances to management.
• Coordinate maintenance with in-house team and ensure resident satisfaction.

Skills

Leadership

Budget management

Marketing strategy

Customer service

Vendor & staff coordination

Job description

Eagle Rock Properties, headquartered in New York, is a full-service real estate firm offering investment, property management, and construction management services. With a team of over 275 professionals, we specialize in rental apartment communities across the Northeast and Mid-Atlantic regions of the United States. Under the leadership of our executives, who have owned and managed properties for more than 30 years, Eagle Rock Properties has emerged as a pioneering force in the industry.

The Senior Property Manager ensures the financial and operational success of a community by providing the optimal balance of customer service and expense savings. Additionally, the Senior Property Manager must utilize current market knowledge and communicate to senior management the financial direction of the property. Lastly, as part of a growing organization, the Property Manager should provide recommendations on how to continually improve the business.

Responsibilities:

Leasing and Marketing

• Create and implement marketing plans that integrate the apartment community with the neighborhood
• Accurately track traffic, evaluate, and make recommendations to move forward
• Adjust prices across the community to capture unique features of individual apartments
• Maintain an up-to-date survey of primary competitors
• Able to sell prospective residents
• Effectively showcase the features and benefits of the apartment home and community
• Accurately prepare all lease‑related documents
• Successfully resolve resident concerns and issues
• Consistent and timely follow‑up on all calls, emails, and site visits
• Provide optimum customer service to current residents as well as prospective residents
• Assist in resident retention
• Process applications and prepare all necessary paperwork for incoming, outgoing & renewals

Operating and Financials

• Create annual operating budget
• Explain variances between actual financial results and the budget
• Maintain a well‑organized office with accurate record‑keeping
• Coordinate maintenance requests with the in‑house maintenance team

Requirements:

• At least 5 years of multi‑family apartment property management in a leadership role
• Proven leadership in managing capital improvements, unit renovations, and staff development
• Experience managing a staff of at least 5

Eagle Rock Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics