Leasing Consultant

Eagle Rock Properties; Malvern (Chester County); On-site; USD 32,000 - 52,000; Full time

Job summary

Eagle Rock Properties is seeking a Leasing Consultant to join our Malvern, PA team. The role focuses on maximizing occupancy through resident engagement, tours, and efficient leasing processes.

This entry-level position offers training and growth opportunities within a full-service real estate firm. You will work under the Community Manager, coordinating with marketing to place ads, support administrative tasks, and conduct market analyses.

Qualifications

• 1–2 years of high-quality customer service experience.
• Prior leasing & lease-up experience preferred.
• Professional and positive attitude.
• College Degree preferred.
• Proficient in Microsoft Office Suite, Outlook.
• Must be able to work weekends and have reliable transportation

Responsibilities

• Greet prospective residents and provide property tours.
• Process lease applications and qualify residents.
• Coordinate with marketing to place online ads and ensure signage is positioned.
• Support the Community Manager with general office tasks and phones.
• Maintain an up-to-date market study of primary competitors.
• Provide high-quality customer service to residents and prospective residents.
• Showcase apartment features and community benefits.
• Identify strengths/weaknesses of sales approaches and overcome objections.
• Prepare all lease-related documents.
• Follow up on calls, emails, and site visits

Skills

Customer service

Communication

MS Office / Outlook

Weekend availability

Education

College degree preferred

Tools

Microsoft Office Suite

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Leasing Consultant

FullTime Malvern, PA, US

Eagle Rock Properties, headquartered in New York, is a full-service real estate firm offering investment management, property management, and construction management services. With a team of over 275 professionals, we specialize in rental apartment communities across the Northeast and Mid-Atlantic regions of the United States. Under the leadership of our executives, who have owned and managed properties for more than 30 years, Eagle Rock Properties has emerged as a pioneering force in the industry.

The Leasing Consultant, under the direction of the Community Manager, is responsible for maximizing property occupancy by generating qualified traffic, networking within the local community, scheduling appointments, promoting resident retention and providing or coordinating exceptional customer service. The position is entry-level, but we would be willing to train the right candidate.

Responsibilities:

• Greeting prospective residents and provide them with property tours
• Process lease applications and qualify residents
• Coordinate with the marketing team to place online ads and ensure signage is correctly positioned
• Support the Community Manager with general office maintenance by answering phones and performing other administrative task
• Maintain an up-to-date market study of primary competitors
• Provide high quality customer service to residents and prospective residents
• Effectively showcase the features and benefits of the apartments and communities
• Identify strengths & weakness of alternative sales approach; overcome objections and create excitement
• Accurately prepare all lease-related documents
• Consistent and timely follow-up on all calls, emails, and site visits

Qualifications:

• 1-2 years of high-quality customer service experience
• Prior leasing & lease-up experience preferred
• Professional and positive attitude
• College Degree preferred
• Proficient in Microsoft Office Suite, Outlook
• Must be able to work weekends and have a reliable way to get to work

Eagle Rock Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics