Maintenance Manager

Eagle Rock Properties; Northborough (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

Eagle Rock Properties in New York is seeking a Maintenance Manager to lead maintenance operations across our apartment communities. Under the Community Manager, you will ensure responsive service, manage vendors, and uphold high resident satisfaction.

You will walk the property with your team, schedule preventive maintenance, supervise technicians, and document work orders in our property management software. Flexibility, weekend availability, and-on call rotation are required.

Qualifications

• 3 years of multi-family property management experience.
• Supervisory experience is required.
• Flexibility to work weekends and on-call emergencies.
• Proven track record in performance-driven environments.

Responsibilities

• Provide exceptional customer service to residents.
• Direct, schedule, and perform maintenance activities.
• Supervise, train, and mentor the maintenance team.
• Communicate assignments and monitor workload to ensure completion.
• Inspect units and manage the make-ready process.
• Review and complete service requests across HVAC, plumbing, electrical, etc.
• Ensure documentation of service requests and preventative maintenance in PM software.
• Assist with groundskeeping, pool maintenance, housekeeping, and notices as needed.

Skills

Customer service

Supervisory experience

Microsoft Office

Property management software

Tools

Property management software

MS Office

Job description

Eagle Rock Properties, headquartered in New York, is a full-service real estate firm offering investment management, property management, and construction management services. With a team of over 300 professionals, we specialize in rental apartment communities across the Northeast and Mid-Atlantic regions of the United States. Under the leader of our executives- who have owned and managed properties for more than 30 years, Eagle Rock Properties has emerged as a pioneering force in the industry.

Job Description

The Maintenance Manager, under the direction of the Community Manager, is responsible for providing excellent customer service and coordinating all aspects of apartment community maintenance operations.

Responsibilities

The Maintenance Manager is the facilities leaders who provides the technical know-how behind each apartment community and provides guidance and training to the maintenance team. From HVAC to plumbing to a fresh coat of paint, the Maintenance Manager has a hand in every apartment and every resident's satisfaction. As a Maintenance Manager, you will be walking the community with your team, implementing scheduled maintenance, responding to service requests, managing vendors, and communicating and building rapport with residents. You will be an expert on your community; working along with and directing a team of maintenance professionals to ensure the community is in excellent condition.

Essential Job Functions

• Provide exceptional customer service to our residents
• Direct, schedule, and perform maintenance activities
• Supervise, train and mentor the maintenance team
• Communicate assignments to the maintenance team and monitor the workload to ensure completion
• Inspect units and manage the apartment make-ready process
• Review, prioritize, and complete service requests including appliances, plumbing, HVAC, electrical, etc.
• Ensure proper documentation of service requests, preventative maintenance, and make-ready status in property management software
• Assist with grounds keeping, pool maintenance, housekeeping, distribution of notices, and other tasks as needed

Requirements

• 3 years of Multi-Family Property Management experience
• Supervisory experience
• Availability to work a flexible schedule, including weekends
• Rotating on-call responsibility for after hours emergencies
• Demonstrated Computer Proficiency and knowledge of Microsoft Office Suite and property management software
• Proven track record of success in a performance driven environment.