Maintenance Manager

Eagle Rock Properties; Falls Church (VA); Presencial; USD 60.000 - 65.000; Jornada completa

Descripción de la vacante

Eagle Rock Properties in Falls Church, VA, is seeking a Maintenance Manager to lead the on-site maintenance team and oversee all apartment community maintenance operations. The role focuses on resident satisfaction and hands-on supervision of HVAC, plumbing, electrical, and general repairs.

Reporting to the Community Manager, you will coordinate scheduled maintenance, respond to service requests, train staff, and ensure proper documentation within the property management system.

Formación

• 3 years of Multi-Family Property Management experience
• Supervisory experience
• Flexible schedule including weekends
• Rotating on-call after-hours responsibility
• Proficiency in Microsoft Office and property management software

Responsabilidades

• Provide exceptional customer service to residents
• Direct, schedule, and perform maintenance activities
• Supervise, train, and mentor the maintenance team
• Communicate assignments to the maintenance team and monitor workload
• Inspect units and manage the apartment make-ready process
• Review, prioritize, and complete service requests (appliances, plumbing, HVAC, electrical)
• Ensure documentation of service requests and preventive maintenance in software
• Assist with grounds, pool maintenance, housekeeping, notices, and related tasks

Conocimientos

Customer service

Team leadership

Maintenance coordination

Herramientas

Microsoft Office

Property management software

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Maintenance Manager

FullTime Falls Church, VA, US

2 days ago Requisition ID: 1377

Salary Range: $60,000.00 To $65,000.00 Annually

Eagle Rock Properties, headquartered in New York, is a full-service real estate firm offering investment management, property management, and construction management services. With a team of over 275 professionals, we specialize in rental apartment communities across the Northeast and Mid-Atlantic regions of the United States. Under the leadership of our executives, who have owned and managed properties for more than 30 years, Eagle Rock Properties has emerged as a pioneering force in the industry.

The Maintenance Manager, under the direction of the Community Manager, is responsible for providing excellent customer service and coordinating all aspects of apartment community maintenance operations.

The Maintenance Manager is the facilities leader who provides the technical know-how behind each apartment community and provides guidance and training to the maintenance team. From HVAC to plumbing to a fresh coat of paint, the Maintenance Manager has a hand in every apartment and every resident's satisfaction. As a Maintenance Manager, you will be walking the community with your team, implementing scheduled maintenance, responding to service requests, managing vendors, and communicating and building rapport with residents. You will be an expert on your community, working along with and directing a team of maintenance professionals to ensure the community is in excellent condition.

Responsibilities:

• Provide exceptional customer service to our residents
• Direct, schedule, and perform maintenance activities
• Supervise, train, and mentor the maintenance team
• Communicate assignments to the maintenance team and monitor the workload to ensure completion
• Inspect units and manage the apartment make-ready process
• Review, prioritize, and complete service requests, including appliances, plumbing, HVAC, electrical, etc.
• Ensure proper documentation of service requests, preventative maintenance, and make-ready status in property management software
• Assist with grounds keeping, pool maintenance, housekeeping, distribution of notices, and other tasks as needed

Requirements:

• 3 years of Multi-Family Property Management experience
• Supervisory experience
• Availability to work a flexible schedule, including weekends
• Rotating on-call responsibility for after-hours emergencies
• Demonstrated Computer Proficiency and knowledge of Microsoft Office Suite and property management software
• Proven track record of success in a performance-driven environment.

Eagle Rock Properties provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics