Senior Property Care Industry Advisor

ServiceTitan, Inc.; United States; Hybrid; USD 153,000 - 245,000; Full time

Benefits offered by this job

Flextime

Bonus rewards

Health benefits

Parental leave & fertility

Maven Maternity services

Job summary

ServiceTitan, Inc. seeks an Industry Advisor with deep property care operator experience to influence product decisions, reporting needs, and market strategy across pest, lawn, pool, arbor, and irrigation sectors.

You will collaborate directly with the GM and cross-functional teams to translate operator insights into scalable capabilities, supporting sales, implementations, and customer success initiatives.

Responsibilities

• Advise Product on feature decisions and tradeoffs from an operator's perspective, including reviewing and commenting on product requirement documents
• Advise on custom vs. standardized reporting needs for property care clients
• Turn QBR feedback into prioritized input for the product roadmap
• Attend and represent ServiceTitan at industry conferences (e.g., PestWorld)
• Own relationship with key trade orgs (e.g., NPMA)
• Write market POV documents that capture industry context for internal and customer-facing use
• Join prospect pitches and calls to lend industry credibility, answer trade-specific questions, talk “operator to operator”
• Shape and craft GTM materials and value propositions grounded in operator experience
• Support discovery on nuanced or ambiguous operational topics during onboarding
• Act as an escalation point for complex implementation issues
• Serve as the internal resource implementation teams turn to for trade-specific questions
• Provide named-account support for our highest-priority accounts
• Translate customer asks and pain points into clear input for relevant ServiceTitan teams
• Act as an escalation point for complex implementation issues
• Provide named-account support for our highest-priority accounts, bringing “operator lens” to each discussion

Job description

ServiceTitan, Inc. seeks an Industry Advisor with deep property care operator experience to influence product decisions, reporting needs, and market strategy across pest, lawn, pool, arbor, and irrigation sectors.

You will collaborate directly with the GM and cross-functional teams to translate operator insights into scalable capabilities, supporting sales, implementations, and customer success initiatives.