Senior Project Manager with Financial Services, ServiceNow ITSM / CSM, GRC

Vertical Relevance; New York (NY); Remote; USD 90,000 - 140,000; Full time

Job summary

An established industry player is seeking a Senior Project Manager with expertise in ServiceNow for a full-time remote role. This position involves leading the implementation of technical solutions in the financial services sector, ensuring successful customer engagements through effective teamwork and communication. The ideal candidate will possess a strong background in project management, particularly within ServiceNow, and will be responsible for managing cross-functional teams and complex client environments. Join a team that values continuous learning and ownership of customer experience while driving impactful transformation programs.

Qualifications

• 8+ years of project management experience, focusing on ServiceNow in financial services.
• Strong client management and communication skills are essential.

Responsibilities

• Lead ServiceNow implementation projects from initiation to delivery.
• Build relationships with stakeholders, including client executives.

Skills

ServiceNow

Project Management

Team Leadership

Communication Skills

Agile Methodologies

Stakeholder Management

Education

Bachelor's Degree

PMP Certification

ServiceNow Certifications (CSA, CIS)

Tools

ServiceNow

Agile Tools

Job description

Vertical Relevance is seeking a Senior Project Manager with ServiceNow experience in Financial Services, ITSM / CSM, GRC for a full-time, remote position. The role involves end-to-end planning, building, and deploying software systems.

As a Senior Project Manager with ServiceNow expertise in Financial Services, you will implement technical solutions for customer engagements, requiring strong teamwork, communication, patience, and organizational skills to ensure customer success.

The ideal candidate will have a solid background in engagement management, leading ServiceNow implementation projects within the financial sector, combining project management skills, hands-on ServiceNow platform experience, and stakeholder communication abilities. ServiceNow experience and certifications are highly valued.

At Vertical Relevance, we emphasize teamwork, automation, continuous learning, and ownership of customer experience. Are you ready to join us?

Responsibilities:

1. Lead ServiceNow implementation projects from initiation to delivery, aligning with business goals and timelines.
2. Build and maintain relationships with stakeholders, including client executives and project sponsors.
3. Deep understanding of ServiceNow modules such as ITSM, ITOM, ITBM, HRSD, CSM, GRC, or SecOps.
4. Knowledge of ServiceNow Creator Workflow, Employee Workflow, HR, Legal, Talent, and stakeholder management.
5. Strong expertise in ServiceNow; certifications like Certified Implementation Specialist are advantageous.
6. Awareness of financial services industry compliance and standards.
7. PMP or Agile certifications are a plus.
8. Manage cross-functional teams, multiple projects, and complex client environments.
9. Excellent communication, problem-solving, and organizational skills.

Qualifications:

1. 8+ years of project management experience, with at least 5 years focused on ServiceNow in financial services.
2. Proven success in ServiceNow implementations across relevant industries.
3. Understanding of ServiceNow modules and workflows.
4. Experience in pre-sales activities, solution design, and proposal development.
5. Strong client management and communication skills.
6. Proven leadership in managing large, cross-functional teams.
7. ServiceNow certifications such as CSA and CIS.
8. Experience with Agile or Scrum methodologies, cloud technologies, and IT transformation programs is a plus.
9. Deep industry expertise in financial services, telecom, or healthcare & life sciences.
10. Soft skills include leadership, communication, and strategic thinking.

Vertical Relevance was founded to help business leaders drive value through effective transformation programs. Our team has extensive experience in Financial Services, including Wealth Management, Asset Management, Insurance, and Banking.