Engagement Manager- ServiceNow ITSM / CSM expert

Flippa.com; New York (NY); Remote; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a Senior Engagement Manager with expertise in ServiceNow to join their dynamic team. This role offers the opportunity to lead end-to-end ServiceNow implementation projects, ensuring alignment with business goals while fostering strong relationships with stakeholders in the financial services sector. The ideal candidate will possess extensive project management experience and a deep understanding of various ServiceNow modules. If you are passionate about driving customer success and thrive in a collaborative environment, this is the perfect opportunity for you to make a significant impact.

Qualifications

• 8+ years of project management experience with strong focus on ServiceNow.
• Proven experience in delivering successful ServiceNow implementations.
• Strong client management skills with ability to communicate complex concepts.

Responsibilities

• Lead ServiceNow implementation projects from initiation through delivery.
• Build and maintain strong relationships with key stakeholders.
• Manage multiple projects simultaneously and navigate complex client environments.

Skills

Project Management

Engagement Management

ServiceNow Platform Expertise

Communication Skills

Problem-Solving Skills

Organizational Skills

Education

8+ years of project management experience

ServiceNow certifications (e.g., CSA, CIS)

PMP or Agile certification

Tools

ServiceNow ITSM

ServiceNow ITOM

ServiceNow ITBM

ServiceNow HRSD

ServiceNow CSM

ServiceNow GRC

ServiceNow SecOps

Job description

Vertical Relevance is looking for a Senior Engagement Manager with ServiceNow to join our team full-time and work remotely. This person is responsible for the end-to-end planning, building, and deploying software systems.

As an Engagement Manager with ServiceNow ITSM / CSA Certifications, you will implement technical solutions as part of a team for customer engagements. This role requires strong teamwork, communication, patience, and organizational skills needed to drive customer success.

The Engagement Manager should have a strong background in engagement management to lead and oversee ServiceNow implementation projects within the financial services sector. The successful candidate will bring a combination of in-depth project management skills, hands-on experience with the ServiceNow platform, and the ability to effectively communicate with stakeholders to drive project success. ServiceNow experience is essential, and ServiceNow certifications are highly valued.

At Vertical Relevance, we deliver with excellence through teamwork, automating everything, constantly learning, and taking ownership of our customers’ experience. Are you ready to join the team?

Responsibilities:

1. Proven experience in Project Management, engagement management, client communication, and project leadership: Lead ServiceNow implementation projects from initiation through delivery, ensuring alignment with business goals and timelines.
2. Engagement Management: Build and maintain strong relationships with key stakeholders, including client executives and project sponsors, within the financial services sector.
3. Strong understanding of ServiceNow modules such as ITSM, ITOM, ITBM, HRSD, CSM, GRC, or SecOps.
4. Understanding of ServiceNow Creator Workflow, Employee Workflow, HR, Legal, Talent, and stakeholder management.
5. Strong ServiceNow platform expertise; ServiceNow certifications (e.g., Certified Implementation Specialist, Project Portfolio Management) are highly advantageous.
6. Familiarity with financial services industry compliance and regulatory standards.
7. PMP or Agile certification is a plus.
8. Demonstrated ability to lead cross-functional teams, manage multiple projects simultaneously, and navigate complex client environments.
9. Excellent communication, problem-solving, and organizational skills.

Qualifications:

1. 8+ years of project management experience, with at least 5 years focused on ServiceNow platform in pre-sales or delivery capacity, including implementations.
2. Proven experience in delivering successful ServiceNow implementations across Financial Services, Telecom, and HCLS industries.
3. Strong understanding of ServiceNow modules such as ITSM, ITOM, ITBM, HRSD, CSM, GRC, or SecOps.
4. Understanding of ServiceNow Industry and Custom Workflows.
5. Experience leading pre-sales activities, including solution design, architecture, and proposal development.
6. Strong client management skills with the ability to communicate complex technical concepts to non-technical stakeholders.
7. Proven ability to lead and manage large, cross-functional project teams.
8. ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications are preferred.
9. Ability to define project scope, goals, and deliverables, and manage project plans, schedules, and budgets.
10. Experience with risk and issue management, resource allocation, and performance tracking.
11. Deep industry expertise in financial services, telecom, or healthcare & life sciences is a plus.
12. Soft skills include strong leadership, communication, and interpersonal skills, with the ability to manage competing priorities in a fast-paced environment.