Engagement Manager- ServiceNow ITSM / CSM expert

Vertical Relevance; New York (NY); Remote; USD 90,000 - 140,000; Full time

Job summary

An innovative firm is seeking a Senior Engagement Manager with expertise in ServiceNow to lead implementation projects within the financial services sector. This role involves managing cross-functional teams, ensuring project alignment with business goals, and fostering strong relationships with stakeholders. The ideal candidate will have extensive experience in project management, particularly with ServiceNow, and possess excellent communication and organizational skills. Join a team that values collaboration, continuous learning, and customer success, and make a significant impact in a fast-paced environment.

Qualifications

• 8+ years of project management experience with ServiceNow implementations.
• Strong understanding of ServiceNow modules and workflows.

Responsibilities

• Lead ServiceNow implementation projects from initiation to delivery.
• Build and maintain strong relationships with key stakeholders.

Skills

Project Management

ServiceNow Implementation

Client Management

Agile Methodologies

Communication Skills

Problem-Solving

Organizational Skills

Education

Bachelor's Degree

Project Management Professional (PMP)

ServiceNow Certifications (CSA, CIS)

Tools

ServiceNow

Agile Tools

Job description

Vertical Relevance is looking for a Senior Engagement Manager with ServiceNow to join our team full-time and work remotely. This person is responsible for the end-to-end planning, building, and deploying software systems.

As an Engagement Manager with ServiceNow ITSM / CSA Certifications, you will implement technical solutions as part of a team for customer engagements. This role requires strong teamwork, communication, patience, and organizational skills to drive customer success.

The Engagement Manager should have a strong background in engagement management to lead and oversee ServiceNow implementation projects within the financial services sector. The successful candidate will bring a combination of project management skills, hands-on experience with the ServiceNow platform, and the ability to effectively collaborate with stakeholders to drive project success. ServiceNow experience and certifications are highly valued.

At Vertical Relevance, we deliver excellence through teamwork, automation, continuous learning, and ownership of our customers’ experience. Are you ready to join the team?

Responsibilities:

1. Lead ServiceNow implementation projects from initiation to delivery, ensuring alignment with business goals and timelines.
2. Build and maintain strong relationships with key stakeholders, including client executives and project sponsors, within the financial services industry.
3. Have a strong understanding of ServiceNow modules such as ITSM, ITOM, ITBM, HRSD, CSM, GRC, or SecOps.
4. Understand ServiceNow Creator Workflow, Employee Workflow, HR, Legal, Talent, and stakeholder management.
5. Possess strong ServiceNow platform expertise; certifications such as Certified Implementation Specialist and Project Portfolio Management are highly advantageous.
6. Familiarity with financial services industry compliance and regulatory standards.
7. PMP or Agile certification is a plus.
8. Lead cross-functional teams, manage multiple projects, and navigate complex client environments.
9. Possess excellent communication, problem-solving, and organizational skills.

Qualifications:

1. 8+ years of project management experience, with at least 5 years focused on ServiceNow platform implementations in pre-sales or delivery roles.
2. Proven success in delivering ServiceNow implementations across Financial Services, Telecom, and HCLS industries.
3. Strong understanding of ServiceNow modules and workflows.
4. Experience leading pre-sales activities, including solution design and proposal development.
5. Excellent client management skills and the ability to communicate complex technical concepts to non-technical stakeholders.
6. Proven ability to lead large, cross-functional project teams.
7. Certifications such as CSA and CIS, and experience with Agile or Scrum methodologies are preferred.
8. Deep industry expertise in financial services, telecom, or healthcare & life sciences.
9. Strong leadership, communication, and interpersonal skills.
10. Ability to manage competing priorities in a fast-paced environment.