Senior Project Manager - ServiceNow ITOM/AIOps (Remote)

Apex Systems; Irving (TX); Remote; USD 124,000 - 138,000; Full time

Benefits offered by this job

Excellent benefits package

401K program

ESP P program

Job summary

Everforth Apex is seeking a Senior Project Manager to lead a high-profile ServiceNow ITOM/AIOps initiative. The role focuses on defining scope, governance, milestones and budgets while coordinating IT operations, governance, and external partners.

The candidate must bring strong executive-level communication and experience with enterprise PPM platforms. The position is contract, remote with US and Canada options, and requires the ability to onboard quickly.

Qualifications

• Significant experience leading complex enterprise technology projects as a dedicated Project Manager.
• Experience managing projects within ServiceNow environments, preferably involving ServiceNow IT Operations Management.
• Understanding of IT operations, infrastructure monitoring, operational resilience or related enterprise technology functions.
• Experience joining early-stage initiatives and helping define the delivery structure before scope and budgets are fully established.
• Ability to operate effectively in an ambiguous environment and turn high-level executive direction into an actionable project plan.
• Strong executive communication, facilitation and stakeholder-management skills.
• Experience coordinating technical teams, operational stakeholders and external vendors or implementation partners.
• Experience using an enterprise project portfolio management platform such as Planview, Clarity, Primavera or a comparable PPM solution.
• Experience tracking project budgets, forecasts and financial variances.
• Consultative mindset with the ability to advise stakeholders on project delivery risks, options and leading practices.
• Availability to begin quickly and work at full capacity.

Responsibilities

• Lead the end-to-end planning and delivery of an enterprise AIOps initiative within the client’s ServiceNow ITOM environment.
• Help define the initial project scope, objectives, workstreams, milestones, budget and resource requirements.
• Establish the project structure while the initiative is still being shaped, ensuring the program starts with clear governance and accountability.
• Develop and maintain integrated project plans, schedules, RAID logs, dependencies and status reporting.
• Coordinate across IT operations, governance, operational resilience, ServiceNow technical teams, business stakeholders and external partners.
• Facilitate project discovery, planning sessions and stakeholder alignment.
• Translate technical and operational requirements into clear project activities, ownership and delivery milestones.
• Manage project scope, timeline, budget and stakeholder expectations from initiation through implementation.
• Track project financials, forecast spending and report on budget variances, subject to the level of financial-system access provided.
• Identify delivery risks, dependencies and decision points, and escalate them appropriately.
• Provide clear project updates to senior and executive stakeholders.
• Maintain project information within the client’s established project portfolio management environment.
• Ensure project governance follows the client’s existing standards rather than creating a separate ServiceNow-based project management process.
• Support operational readiness, implementation planning and the transition of new capabilities into ongoing operations.
• Bring practical recommendations, lessons learned and leading practices from similar enterprise ServiceNow or IT operations initiatives.

Skills

Enterprise Project Management

ServiceNow ITOM

AIOps

Executive communication

Tools

Planview

Clarity

Primavera

Job description

Everforth Apex is seeking a Senior Project Manager to lead a high-profile ServiceNow ITOM/AIOps initiative. The role focuses on defining scope, governance, milestones and budgets while coordinating IT operations, governance, and external partners.

The candidate must bring strong executive-level communication and experience with enterprise PPM platforms. The position is contract, remote with US and Canada options, and requires the ability to onboard quickly.