Senior Project Manager | Hybrid, Impact-Driven Nonprofit

Crisis Connections; Seattle (WA); Hybrid; USD 112,000 - 168,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Annual wage increases

Paid time off & 12 holidays

Transit discount (ORCA)

Free parking

Growth opportunities

Weekly supervisor check-ins

Job summary

Crisis Connections, a Seattle-area nonprofit, is seeking a Senior Project Manager to lead cross-functional programs from concept through launch. The role requires extensive project management experience, PMP certification, and strong collaboration with internal teams and external partners.

The position offers a hybrid work model, competitive annual salary, and a path for organizational impact in crisis services across Washington State.

Qualifications

• 7+ years of project management experience, including at least 3 years leading complex, cross-functional projects.
• Project Management Professional (PMP) or similar certification.
• Proven track record launching or expanding programs, or leading organizational change.
• Experience managing several projects at once with competing priorities.
• Strong skills in planning, budgeting, risk management, and tracking progress.
• Clear, plain-language writing and speaking skills, with experience presenting to senior leaders.
• Comfort with project management tools (such as Asana, Monday.com, Smartsheet, or Microsoft Project) and Microsoft 365 Workspace.
• Bachelor's degree in a related field, or equivalent combination of education and experience.

Responsibilities

• Define project scope, establish milestones, break down work tasks, and build realistic timelines.
• Collaborate with internal and external subject matter experts to map out staffing, processes, technology, training, and budget needs, and build timelines that are realistic.
• Proactively identify regulatory, financial, or operational risks and build contingency plans.
• Ensure project team members coordinate with funders, contract partners, and government agencies to meet launch requirements and deadlines.
• Assess current workflows, identify gaps, and recommend practical changes.
• Build change management and communication plans so staff, volunteers, funders and partners understand what is changing, why, and how it affects them.
• Guide new programs from idea to launch, including planning, design, testing, rollout, and early review.
• Work with program leaders to set clear goals, success measures, and reporting needs.
• Make sure new services meet contract, regulatory, and quality standards before going live.
• Lead projects within the operations team, such as technology upgrades, process improvements, facilities, and policy updates.
• Document new processes and make sure they are adopted and followed.
• Keep an organization-wide view of active and upcoming projects, including priorities, timelines, and resources.
• Help the CEO and leadership team weigh tradeoffs and decide what moves forward and when.
• Spot risks early, raise them clearly, and propose solutions.
• Build and maintain simple, consistent project management tools and practices that others can use.

Skills

Project management experience

PMP certification

Program launch experience

Multi-project management

Planning & budgeting

Plain-language communication

PM tools proficiency

Education equivalence

Education

Bachelor's degree in a related field or equivalent experience

Tools

Asana

Monday.com

Smartsheet

Microsoft Project

Microsoft 365 Workspace

Job description

Crisis Connections, a Seattle-area nonprofit, is seeking a Senior Project Manager to lead cross-functional programs from concept through launch. The role requires extensive project management experience, PMP certification, and strong collaboration with internal teams and external partners.

The position offers a hybrid work model, competitive annual salary, and a path for organizational impact in crisis services across Washington State.