Senior Project Manager, Customer Care (Hybrid)

Eversource; Westwood (MA); Hybrid; USD 128,000 - 142,000; Full time

Job summary

Eversource is seeking a Project Manager for Customer Care to lead construction activities for New Customer Connect Large Projects and DER/Solar Projects in a hybrid work environment in Massachusetts. The role requires extensive project management experience and strong coordination with multiple internal teams and customers.

The successful candidate will manage schedules, budgets, and risk while delivering customer-focused solutions and maintaining safety standards.

Qualifications

• Five or more years of project management experience in electrical infrastructure or regulated environments.
• Experience leading cross-functional teams and managing budgets and schedules.
• Strong ability to communicate complex information to diverse audiences.

Responsibilities

• Provide overall management of the project with knowledge of overhead, substation, underground, TNVs, SNVs, SCs, and Customer Stations.
• Develop and maintain construction schedules and ensure budget adherence.
• Meet with customers on site and coordinate with internal teams to meet SLAs and timelines.
• Prepare presentations summarizing financial status and project economics for management.

Skills

Project management

Customer coordination

Budgeting

Cross-functional leadership

Communication

Safety awareness

Education

Bachelor’s Degree in Business Administration, Engineering, or related discipline

MBA or advanced degree / project management certification

Tools

Maximo

Power Track

PowerClerk

Omni

Adept

iTOA

Job description

Eversource is seeking a Project Manager for Customer Care to lead construction activities for New Customer Connect Large Projects and DER/Solar Projects in a hybrid work environment in Massachusetts. The role requires extensive project management experience and strong coordination with multiple internal teams and customers.

The successful candidate will manage schedules, budgets, and risk while delivering customer-focused solutions and maintaining safety standards.