Project Manager, Customer Care (Hybrid Schedule)

Eversource Energy Service Company; Westwood (MA); Híbrido; USD 128.000 - 142.000; Tempo integral

Resumo da vaga

Eversource is seeking a Project Manager for Customer Care to lead construction activities for New Customer Connect Large Projects and DER/Solar Projects in a hybrid work environment in Massachusetts. The role requires extensive project management experience and strong coordination with multiple internal teams and customers.

The successful candidate will manage schedules, budgets, and risk while delivering customer-focused solutions and maintaining safety standards.

Qualificações

• Five or more years of project management experience in electrical infrastructure or regulated environments.
• Experience leading cross-functional teams and managing budgets and schedules.
• Strong ability to communicate complex information to diverse audiences.

Responsabilidades

• Provide overall management of the project with knowledge of overhead, substation, underground, TNVs, SNVs, SCs, and Customer Stations.
• Develop and maintain construction schedules and ensure budget adherence.
• Meet with customers on site and coordinate with internal teams to meet SLAs and timelines.
• Prepare presentations summarizing financial status and project economics for management.

Conhecimentos

Project management

Customer coordination

Budgeting

Cross-functional leadership

Communication

Safety awareness

Formação

Bachelor’s Degree in Business Administration, Engineering, or related discipline

MBA or advanced degree / project management certification

Ferramentas

Maximo

Power Track

PowerClerk

Omni

Adept

iTOA

Descrição da vaga

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered. Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change. The Project Manager (Customer Care) serves as lead of construction activities for all customer work including New Customer Connect Large Projects and DER/Solar Projects.

Essential Functions:

Provide overall management of the project with knowledge & experience in all segments (overhead, substation, underground, TNVs, SNVs, SCs, and Customer Stations), including schedule and budget management. Advises project teams on progress and financial status for projects and/or other strategic objectives Develops and maintains construction schedules Provides support and updates to project teams and management as needed. Tracks internal activities and WO progression and ensures budget adherence Meets with customers on site and with internal resources as needed. Works with appropriate internal teams to ensure SLA's and timeline requirements are met. Attends work center plannings meetings Manages the invoicing and payments for projects Tracks all the equipment needed for the project Works with the Engineering Department’s Rights Team and Legal Department for Licenses and Easements Prepares and delivers presentations summarizing financial status and economics of projects

Qualifications:

Technical Knowledge/Skill: Understanding of electrical utility infrastructure Overhead Underground Sub-Station TNVs SNVs Customer Stations SCs Strong project management skill: Extensive skills including the ability to draw sound conclusions and act decisively Demonstrated safety professional Ability to see the “big picture” and be customer centric Strategic and tactical project management skills Be able to handle multiple projects of various degrees of complexity Strong detail orientation as well as the ability to be thorough and precise Ability to work and communicate effectively with various levels of the organization Team leadership and membership. Strong customer service orientation. Strong functional understanding of computerized business systems. Demonstrated skill with applications (specifically Maximo, Power Track and PowerClerk, Omni, Adept, iTOA) Ability to multi-task and shift among multiple priorities simultaneously Ability to communicate complex technical information to non-technical audiences through both written and spoken communications. Initiative and personal ownership. Thorough understanding of the Eversource organization

Education:

Bachelor’s Degree in Business Administration, Engineering, or other closely related discipline required. MBA; other advanced degree; formal project management certification or completed coursework; or related professional designations are strongly preferred.

Experience:

Five (5) or more years of progressively responsible hands‑on experience that includes project-related management and experience with electrical infrastructure. Experience within a regulated environment highly preferred.

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Competencies:

Build trusting relationships Manage and develop people Foster teamwork and cross‑functional collaboration Lead change Communicate strategic vision Create an engaged workforce Focus on the customer Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is: $127,500.00-$141,670.00

Worker Type:

Regular Number of Openings: 2

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement:

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

Who we are:

VEVRRA Federal Contractor Eversource Energy (NYSE:ES), a Fortune 500 and Standard & Poor’s 500 energy company based in Connecticut, Massachusetts and New Hampshire, operates New England’s largest energy delivery system. Eversource is committed to safety, reliability, environmental leadership and stewardship, and expanding energy options for its 4.3 million electric and natural gas customers. We are a company dedicated to our customers, communities and employees. We know that our success depends on the best efforts of our engaged team-talented and dedicated individuals who take pride in their work, know and exhibit the value of teamwork and collaboration, and support each other in working safely every day.