Senior Project Manager, Client Implementation

CVS Health; Carson City (NV); On-site; USD 47,000 - 122,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Bonus program

Job summary

CVS Health in the United States is seeking a results-oriented professional to direct all aspects of self-funded new business client benefit plan implementations. You will lead cross-functional teams and coordinate with internal and external stakeholders to ensure timely, accurate delivery.

This full-time role emphasizes stakeholder management, clear communication, and adherence to performance guarantees, with a comprehensive benefits package and a strong focus on quality.

Qualifications

• 2+ years Project management and Client facing experience.
• Negotiation and conflict resolution skills across various levels of the organization.
• Ability to remain flexible yet focused during stressful situations.
• Attention to detail and accuracy while focusing on overall project deliverables.
• Ability to express complex concepts in a clear and concise manner.
• Highly organized and able to quickly prioritize multiple assignments with high quality results.

Responsibilities

• Direct all aspects of customer benefit plan implementation for self-funded new business clients.
• Partner with stakeholders to identify and address critical implementation issues to meet expectations.
• Serve as a single point of contact for benefit plan implementation.
• Mediate and coordinate resolution of all project deliverables and related tasks.
• Develop and execute implementation strategy aligned with customer expectations.
• Ensure strategy complies with performance guarantee arrangements.
• Engage team members to follow through on responsibilities.
• Evaluate impact of customer exceptions and propose alternatives to minimize system impact.
• Solicit and assess customer feedback to improve overall implementation quality.

Skills

Project management

Client facing

Negotiation

Conflict resolution

Stress management

Attention to detail

Prioritization

Organization

Education

High School diploma/GED

Associate's degree preferred

Tools

Salesforce

Microsoft Teams

Excel

Outlook

Job description

CVS Health in the United States is seeking a results-oriented professional to direct all aspects of self-funded new business client benefit plan implementations. You will lead cross-functional teams and coordinate with internal and external stakeholders to ensure timely, accurate delivery.

This full-time role emphasizes stakeholder management, clear communication, and adherence to performance guarantees, with a comprehensive benefits package and a strong focus on quality.