Senior Health Benefits Implementation Lead

CVS Health; Madison (WI); Vor Ort; USD 47.000 - 122.000; Vollzeit

Benefits dieser Stelle

Bonus eligibility

Benefits package

Zusammenfassung

CVS Health is seeking a Senior Project Manager to direct all aspects of self-funded client benefit plan implementations in the United States. You will partner with stakeholders to anticipate and resolve issues, serve as the primary contact for implementations, and ensure delivery meets client expectations.

The role requires 2+ years in project management and client-facing work, with strong negotiation and communication skills.

Qualifikationen

• 2+ years of project management and client-facing experience.
• Negotiation and conflict resolution across various levels of the organization.
• Ability to remain flexible yet focused during stressful situations.
• Attention to detail and accuracy while focusing on overall project deliverables.
• Ability to express complex concepts in a clear and concise manner.
• Highly organized and able to quickly prioritize multiple assignments with high quality results.

Aufgaben

• Direct all aspects of customer benefit plan implementation for self-funded new business clients.
• Partner with key internal and external stakeholders to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded.
• Acts as a single point of contact for benefit plan implementation.
• Mediates and coordinates resolution of all project deliverables and implementation related tasks.
• Develops and executes implementation strategy consistent with customer expectations.
• Ensures strategy is administered in accordance with all performance guarantee arrangements.
• Engages team members to follow through on their responsibilities.
• Evaluates impact of customer requested exceptions and develops reasonable alternatives to satisfy client needs while minimizing impact on systems and operations.
• Solicits and assesses internal and external customer feedback to enhance continuous quality improvement to self and overall implementation process.

Kenntnisse

Project management

Client facing

Negotiation

Conflict resolution

Attention to detail

Communication

Ausbildung

High School diploma/GED

Associate's degree preferred

Tools

Salesforce

Microsoft Teams

Excel

Outlook

Jobbeschreibung

CVS Health is seeking a Senior Project Manager to direct all aspects of self-funded client benefit plan implementations in the United States. You will partner with stakeholders to anticipate and resolve issues, serve as the primary contact for implementations, and ensure delivery meets client expectations.

The role requires 2+ years in project management and client-facing work, with strong negotiation and communication skills.