Senior Project Manager

thelab; New York, Northern (NY, KY); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Anthem BCBS Health Insurance

401k Safe Harbor Match

Unlimited PTO

Snacks

Job summary

thelab is seeking a Senior Project Manager to drive fast-moving Shopify-powered web and e-commerce projects from kickoff to launch and growth. You’ll own plans, timelines, budgets, and client-facing communications, coordinating between clients, developers, creatives, and strategists.

In this hybrid NYC role, you’ll thrive in a creative-tech environment, translating business goals into actionable tasks, ensuring quality, and maintaining calm urgency as priorities shift.

Qualifications

• 5–7 years of project management experience in digital or creative agency settings.
• Hands-on experience managing Shopify projects (Shopify Plus a plus).
• Familiarity with e-commerce flows, UX best practices, and web development processes.
• Strong communication and collaboration across cross-functional teams.
• Proactive, solution-oriented mindset to anticipate blockers.

Responsibilities

• Lead and manage Shopify-powered web and e-commerce projects from kickoff to launch and growth.
• Own project plans, timelines, resourcing, budgets, and day-to-day communications.
• Serve as main contact between clients, developers, creatives, and strategists.
• Translate business goals and client feedback into actionable tasks and timelines.
• Collaborate with Shopify developers to scope features and functionality.
• Review and test work before delivery to ensure pixel/product accuracy.
• Communicate clearly and calmly, adapting to changing priorities.

Skills

Shopify

Shopify Plus

E-commerce UX

Web development

Communication

Collaboration

PM tools

Tools

Jira

Asana

Confluence

Job description

Job Title: Senior Project Manager Location: NYC (Hybrid) Reports To: Director of Client Partnerships or Director of Product Management

About thelab

We’re thelab: part creative studio, part production powerhouse, and all about solving real problems with smart, scalable solutions. From concept to commerce, we work with top-tier brands to create bold ideas and make them real across every touchpoint. We build things that move fast and scale smarter, and we have a lot of fun doing it.

We’re a team of strategists, creatives, devs, and doers who believe collaboration isn’t a buzzword; it’s our baseline. No egos. Just smart people making great work together.

The Role

We’re looking for a Senior Project Manager to join our growing team. You’ll help lead the charge for one of our fastest growing clients. This will include fast-moving, multi-channel digital projects, especially focused in e-commerce. If you’re someone who thrives in a creative and tech-driven environment, loves getting into the details, and knows how to keep everyone and everything on track, this could be the role for you.

What You’ll Do

• Lead and manage Shopify-powered web and e-commerce projects from kickoff to launch and strategic growth over time
• Own project plans, timelines, resourcing, budgets, and day-to-day communications
• Serve as the main point of contact between clients, developers, creatives, and strategists
• Translate business goals and client feedback into actionable tasks and timelines
• Collaborate with Shopify developers to scope technical features and functionality
• Help review and test work before it goes out the door—no pixel or product tile out of place
• Communicate clearly, proactively, and with a sense of calm urgency, even when things change (because they will)

What You Bring

• 5-7 years of experience in project management, preferably at a digital or creative agency
• Hands-on experience managing Shopify projects (Shopify Plus is a big plus)
• Familiarity with e-commerce flows, UX best practices, and web development processes
• Strong communication and collaboration skills—you know when to elevate and when to dig in
• Comfort working in various project management tools
• A proactive, solution-oriented mindset—you anticipate blockers and solve them before they become problems
• A healthy respect for creative, strategic, and technical thinking—you know how to speak everyone's language

Nice to Have

• Experience with headless Shopify or third-party Shopify integrations
• Familiarity with platforms like Figma, Klaviyo, Gsuite or Recharge
• Agency experience with multiple stakeholders or multi-brand portfolios

Why You’ll Love Working Here

• A culture of creativity, collaboration, and zero ego
• Projects that push boundaries, not just pixels
• Work that blends brand, content, and commerce
• Smart, supportive teammates who have your back
• Real opportunities for growth

Details

• Hybrid schedule - in Madison Square Park office Tuesday-Thursday
• Salary 100,000-110,000
• Full benefits include Anthem BCBS Heath Insurance, 401k Safe Harbor Match, Unlimited PTO, and great snacks