Senior Project Lead, Workforce Programs

Equus; New York (NY); On-site; USD 95,000 - 135,000; Full time

Job summary

Equus Workforce Solutions in New York seeks an experienced program manager to lead and coordinate case management, enrollment and customer service operations. You will implement quality management, drive process improvements, and build partnerships to advance member outcomes.

The role requires strong leadership, strategic oversight, and a track record of improving service delivery within workforce solutions.

Qualifications

• Bachelor degree or higher in Human Services, Business, or related field.
• 4–5 years of management/supervisory experience with coaching ability.
• Process-driven, analytical, and solution-focused.
• Strong written and oral communication skills.
• Familiarity with human services and disability issues.

Responsibilities

• Provide leadership to staff and collaborate with Department Heads to enhance services, quality and performance.
• Implement total quality management procedures and changes within case management, enrollment, and customer services units.
• Lead or participate in outreach activities to enroll new members.
• Oversee timely and accurate reporting of operations metrics for the Project Director.
• Coordinate and participate in community partner meetings to leverage partnerships for member outcomes.
• Develop best practices and ensure SOPs are in place for staff and programs.

Skills

Leadership

Coaching

Communication skills

Analytical thinking

Policy implementation

Team player

Education

Bachelor's degree or higher in Human Services, Business, or related field

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Equus Workforce Solutions in New York seeks an experienced program manager to lead and coordinate case management, enrollment and customer service operations. You will implement quality management, drive process improvements, and build partnerships to advance member outcomes.

The role requires strong leadership, strategic oversight, and a track record of improving service delivery within workforce solutions.