Deputy Project Director - Lead Change & Operations

Equus Workforce Solutions; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

Equus Workforce Solutions seeks a skilled manager to lead case management, enrollment, and customer services units under the Project Director. You will implement total quality management procedures, coordinate policy changes, and oversee reporting of operations metrics to the Project Director.

You will participate in outreach efforts, build business process expertise within the team, and ensure SOPs are in place.

Qualifications

• Bachelor degree or higher in Human Services, Business, or related field from an accredited college or university or equivalent experience.
• Four to five years of management/supervisory experience. Proven ability to coach and mentor staff and effectively lead a team.
• Must be process-driven, analytical, and solution-focused.
• Strong written and oral communication skills.

Responsibilities

• Under supervision and direction of the Project Director, implement total quality management procedures and changes within the case management, enrollment, and customer services units
• Implement and provide change management when changes to policy / procedure occur
• Manages communication and coordination of case management, enrollment and customer service
• Provide leadership to staff and collaborate with Department Heads to enhance services, quality and performance
• Participate or lead outreach activities, coordinating and leading the outreach team who ensure new members enroll with the program for services.
• Oversee timely and accurate reporting of operations metrics for Project Director
• Community support for work initiatives to connect the business team to employment opportunities for members
• Build business process expertise within the team and develop best practices.
• Participate in Equus WFS, Op-Ex Hub representing Jobs-Plus, ensuring continuous quality improvement of services to members. Ensuring that SOP are in place for staff and the program.
• Compiles information and data for completion of quarterly and monthly reports
• Effectively collaborate with departments for program development and information dissemination
• Provide leadership, support, and guidance to staff.
• Coordinate and participate in community partner meetings to leverage partnerships that support in meeting member outcomes.
• Other duties as assigned

Skills

Management experience

Coaching and mentoring

Leadership

Communication

Analytical thinking

Education

Bachelor's degree or higher

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Equus Workforce Solutions seeks a skilled manager to lead case management, enrollment, and customer services units under the Project Director. You will implement total quality management procedures, coordinate policy changes, and oversee reporting of operations metrics to the Project Director.

You will participate in outreach efforts, build business process expertise within the team, and ensure SOPs are in place.