Deputy Project Director, Driving Workforce Solutions

SmartRecruiters, Inc.; Dallas (TX); On-site; USD 72,000 - 88,000; Full time

Job summary

Equus Workforce Solutions is seeking a Deputy Project Director in Texas to lead and coordinate case management, enrollment, and customer services under the supervision of the Project Director. The role emphasizes process improvement, leadership, and strong stakeholder management to advance program outcomes.

Responsibilities include implementing quality management, policy changes, outreach, and reporting while ensuring compliance with driving requirements and collaboration across departments.

Qualifications

• Bachelor degree or higher in Human Services, Business, or related field.
• Five years of management experience. Proven ability to coach and mentor staff and effectively lead a team
• Must be process-driven, analytical, and solution-focused
• Must be a team player and model LEGACY Principles
• Knowledge of community resources to address potential barriers of job seekers. Familiarity with human service, vocational rehabilitation, and disability issues and service competencies
• Strong written and oral communication skills
• Excellent computer skills, including Microsoft Word, Excel, PowerPoint, and Outlook
• Must possess and maintain a good driving record and meet company driving requirements

Responsibilities

• Implement total quality management procedures within case management, enrollment, and customer services.
• Implement and provide change management when changes to policy / procedure occur
• Manage communication and coordination of case management, enrollment and customer service
• Provide leadership to staff and collaborate with Department Heads to enhance services
• Participate or lead outreach activities
• Oversee timely and accurate reporting of operations metrics for Project Director
• Primary point of contact for Income Maintenance to resolve case issues and coordinate fair-hearing processes
• Build business process expertise within the team and develop best practices
• Coordinates service delivery for Refuge Cash Assistance program (if required)
• Compiles information and data for completion of quarterly reports
• Effectively collaborate with departments for program development and information dissemination
• Provide leadership, support, and guidance to staff, partners and operations across all Company Regions
• Other duties as assigned

Skills

Management experience

Coaching and mentoring

Analytical

Communication skills

Microsoft Office

Education

Bachelor degree or higher in Human Services, Business, or related field

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Equus Workforce Solutions is seeking a Deputy Project Director in Texas to lead and coordinate case management, enrollment, and customer services under the supervision of the Project Director. The role emphasizes process improvement, leadership, and strong stakeholder management to advance program outcomes.

Responsibilities include implementing quality management, policy changes, outreach, and reporting while ensuring compliance with driving requirements and collaboration across departments.