Senior Project Engineer (MSP)

Managed IT Services Provider; Illinois; On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Health insurance

PTO

Certifications paid

Job summary

Managed IT Services Provider seeks a Senior Project Engineer to lead hands-on onboarding and project delivery for new and existing clients. You will own environments end to end, scope and execute migrations, deploy standard security tools, and hand off a fully documented setup to the service desk.

You’ll act as the primary client contact during onboarding and project work, requiring clear communication and strong Microsoft 365/Entra ID experience, networking know-how, and autonomous decision

Qualifications

• 7+ years in an MSP or IT services environment with hands-on infrastructure and cloud work.
• Strong Microsoft 365 / Entra ID administration experience, including migrations.
• Experience deploying and standardizing RMM and endpoint security tools across multiple client environments.
• Strong working knowledge of networking fundamentals (firewalls, switching, wireless).
• Proven ability to own onboarding and projects independently, start to finish, with little to no direction.
• Excellent communication skills. You'll be a client's primary point of contact and need to represent the company well on your own.

Responsibilities

• End-to-end onboarding of new clients: environment discovery, standard stack deployment, documentation, and handoff to the service desk
• Planned client projects such as migrations, server replacements, and security deployments, from scoping through completion
• Deployment and standardization of RMM, endpoint security, and backup tooling across client environments
• Senior technical escalation point for environments you've onboarded or migrated
• Primary point of contact for clients during onboarding and active project work, including status updates and scoping conversations
• Accurate, detailed documentation that leaves environments understandable to whoever supports them after you

Skills

MSP experience

Microsoft 365 / Entra ID

Networking knowledge

Independent ownership

Communication skills

Tools

RMM tooling

NinjaOne

Freshdesk

SentinelOne

Palo Alto

FortiGate

Meraki

Entra ID migrations

Backup tooling

Job description

We're a well-established MSP looking to add a Senior Project Engineer to our technical team. This is a hands-on execution role, not a coordination role. You'll personally onboard new clients and lead planned technology projects for existing ones, then hand off a clean, fully documented environment to the service desk.

When a new client is onboarding, that's your top priority. When there isn't one active, you're running the next infrastructure or migration project on the board. Either way, you own the outcome start to finish, not a status update on someone else's work.

This role runs with minimal oversight. You'll be given the client and the objective, not a step-by-step plan, and you're expected to know what to do. You'll also be the client's main point of contact during onboarding and project work, so how you communicate matters as much as how you execute.

What You'll Own

• End-to-end technical onboarding of new clients: environment discovery, standard stack deployment, documentation, and handoff to the service desk
• Planned client projects such as Microsoft 365 / Entra ID migrations, server replacements, and security deployments, from scoping through completion
• Deployment and standardization of RMM, endpoint security, and backup tooling across client environments
• Senior technical escalation point for environments you've onboarded or migrated
• Primary point of contact for clients during onboarding and active project work, including status updates and scoping conversations
• Accurate, detailed documentation that leaves environments understandable to whoever supports them after you

What You Bring

• 7+ years in an MSP or IT services environment with hands-on infrastructure and cloud work
• Strong Microsoft 365 / Entra ID administration experience, including migrations
• Experience deploying and standardizing RMM and endpoint security tools across multiple client environments
• Strong working knowledge of networking fundamentals (firewalls, switching, wireless)
• Proven ability to own onboarding and projects independently, start to finish, with little to no direction
• Excellent communication skills. You'll be a client's primary point of contact and need to represent the company well on your own

Nice to Have

• Microsoft, CompTIA, or Cisco certifications
• Experience with NinjaOne, Freshdesk, or SentinelOne, or comparable platforms
• Experience with Palo Alto, Meraki, or FortiGate networking equipment
• Backup and disaster recovery experiencePrior experience combining client onboarding with project delivery

Base salary: $95,000–$125,000/year, based on experience, plus performance bonus.

Health insurance, including dental and vision, and PTO included.

Certifications and exam costs paid.

Working Conditions

Primarily office and client-site environment. Regular local travel to client sites, with occasional need to lift and carry IT equipment (up to ~40 lbs). Some work outside standard business hours may be required to support project cutovers or maintenance windows.