Senior Program Support Manager

Bristol Bay Services; McLean (VA); Hybrid; USD 94,000 - 96,000; Full time

Benefits offered by this job

Paid holidays

Paid time off (sick/vacation)

Medical insurance

Dental and vision insurance

Flexible spending accounts

Short and long term disability

Company paid life insurance

401(k) with company match

Profit sharing

Tuition reimbursement

Job summary

TekPro Support Services, LLC (TSS) seeks a Lead Program Support Specialist/Program Manager to support TFHRC operations in McLean, VA. You will oversee contractor personnel, assign tasks, monitor schedules, and prepare progress reports to ensure deliverables meet requirements.

The role emphasizes staff mentoring, customer service, and coordination with COR and stakeholders, with a salary range of $94,000–$96,000 annually.

Qualifications

• High School Diploma is required.
• Active Public Trust designation required.
• Proficient with Microsoft Office (Word, Excel, PowerPoint) and Google Workspace.
• Experience using Government systems: E2 Travel, EDMS, PRISM, CASTLE, Delphi.
• Strong customer service and professional communication skills.
• Strong critical thinking, organizational and prioritization abilities.
• Ability to work independently with minimal oversight and adapt to changing priorities.
• Ability to mentor, develop and manage contractor personnel.
• Ability to address performance issues, grievances and disciplinary matters when needed.
• Strong written communication, proofreading, and records management skills.
• Ability to prepare professional correspondence, reports, and presentations.

Responsibilities

• Understand task orders and assign qualified personnel to tasks.
• Coordinate contractor schedules and timesheets.
• Communicate schedules to COR.
• Mentor contractor staff in duties.
• Resolve staff grievances and take disciplinary action when needed.
• Develop and motivate staff to improve performance and quality.
• Meet with COR to discuss work assignments and timelines.
• Prepare and submit progress reports.
• Ensure staffing coverage and security access as needed.
• Assist with collecting security documents and signatures.
• Serve as primary office support contact.
• Apply critical thinking to analyze and execute tasks independently.
• Deliver tasks with minimal oversight amid changing priorities.
• Identify and track required assignments to meet objectives.
• Prepare high-quality work products with minimal Government review.
• Coordinate multiple tasks throughout the day.
• Manage calendars for senior staff and office directors.
• Coordinate special events and leadership briefings.
• Research and summarize information for reports and briefings.
• Respond to controlled correspondence with senior staff and stakeholders.
• Proofread outgoing correspondence.

Skills

Customer service

Professional communication

Critical thinking

Organizational skills

Prioritization

Independent work

Multi-tasking

Mentoring

Disciplinary handling

Proofreading

Report writing

Presentations

Government coordination

Education

High School Diploma

Tools

Microsoft Office

Google Workspace

E2 Travel

EDMS

PRISM

CASTLE

Delphi

Job description

TekPro Support Services, LLC (TSS) seeks a Lead Program Support Specialist/Program Manager to support TFHRC operations in McLean, VA. You will oversee contractor personnel, assign tasks, monitor schedules, and prepare progress reports to ensure deliverables meet requirements.

The role emphasizes staff mentoring, customer service, and coordination with COR and stakeholders, with a salary range of $94,000–$96,000 annually.