Program Support Specialist

Bristol Bay Native Corporation; McLean (VA); Hybrid; USD 90,000 - 92,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Tuition reimbursement

Job summary

TekPro Support Services, LLC (TSS) supports federal missions, including TFHRC in McLean, VA, by providing comprehensive program and administrative support. The role covers project coordination, records management, procurement, travel, and stakeholder support, with work contingent on contract award.

The Program Support Specialist will serve as a primary contact for office support, manage calendars, prepare briefs, and ensure deliverables meet standards with minimal government review.

Qualifications

• High School Diploma.
• Active Public Trust designation required.
• Proficiency with MS Office and Google Workspace.
• Ability to independently navigate government systems (E2 Travel, EDMS, PRISM, CASTLE, Delphi).
• Strong customer service and professional communication skills.

Responsibilities

• Serve as the primary point of contact for office support and maintain professional interactions with customers and stakeholders.
• Analyze and execute assigned program support tasks with minimal oversight.
• Coordinate calendars, meetings, and travel logistics for senior staff.
• Prepare and deliver high-quality work products with minimal government review.
• Coordinate events and manage procurement requests and records.

Skills

Customer service

Communication

Organizational skills

Prioritization

Administrative support

Attention to detail

Independent work

Calendar management

Education

High School Diploma

Tools

Microsoft Office

Google Workspace

E2 Travel

EDMS

PRISM

CASTLE

Delphi

Job description

We are TekPro Support Services, LLC (TSS), an 8(a) Certified Alaska Native Company (ANC), and a subsidiary of the Bristol Bay Native Corporation (BBNC). We support several military installations and federal agencies across the nation through consulting and contracting our professional and technical solutions.

We are searching for a Program Support Specialist to support our ongoing mission at the Federal Highway Administration's Turner-Fairbank Highway Research Center (TFHRC) in McLean, VA. This position will provide comprehensive program and administrative support for TFHRC operations, including project and event coordination, records management, procurement, travel, inventory, and stakeholder support. This position is contingent upon contract award.

What You’ll Do:

• Serve as the primary point of contact for office support, delivering responsive customer service and maintaining professional, courteous interactions with internal and external customers and stakeholders.
• Apply critical thinking and sound judgment to analyze, troubleshoot, and execute assigned program support tasks independently and effectively.
• Execute tasks and deliverables with minimal oversight, adapting quickly to changes in priorities, new assignments, or shifting responsibilities.
• Proactively identify, initiate, and track required assignments to ensure program objectives are achieved.
• Prepare and deliver high-quality work products that meet project requirements and standards and require minimal Government review or revision.
• Coordinate, manage, and prioritize multiple concurrent assignments throughout the workday.
• Manage designated senior staff and office directors' calendars and schedules, coordinating and prioritizing appointments and on-site/off-site meetings.
• Schedule and coordinate special events, including logistics, stakeholder coordination, and leadership briefing materials.
• Search for, compile, and summarize information from management systems, files, and other documents for correspondence, reports, and briefing papers.
• Coordinate with senior staff, office directors, subject matter experts, and other program support specialists to respond to controlled correspondence.
• Proofread outgoing correspondence for proper format, grammar, spelling, punctuation, content, and required supporting documentation.
• Respond to general inquiries and follow up on routine correspondence of a non-technical nature on behalf of the office.
• Coordinate meetings, presentation materials, meeting minutes, and follow-up actions.
• Provide documentation support, including timekeeping, data entry, database maintenance, file management, and records management.
• Prepare, submit, route, and monitor procurement requests, purchase waiver approvals, and closeout memos.
• Coordinate travel arrangements, including hotel and rental car reservations, plane and train tickets, travel advances, travel authorization requests, travel vouchers, and itineraries.
• Identify and recommend process improvements and more efficient ways to accomplish assigned tasks.
• Prepare correspondence, reports, records, technical papers, tables, charts, graphs, presentations, and Government forms.
• Perform specific tasks supporting special projects, TFHRC programs, and RD&T offices as requested.
• Support project and event management activities, including laboratory tours, special events, stakeholder coordination, and the TRB/FHWA Annual Meeting.
• Assist with Government property inventory, supply tracking and management, and fleet management activities, including required reporting and coordination with GSA.

What You Bring:

Required:

• High School Diploma.
• Active Public Trust designation required.
• Working knowledge of Microsoft Office, including Word, Excel, and PowerPoint, and Google Workspace.
• Ability to independently navigate and use required Government systems with little to no support. Systems used under this effort include E2 Travel, EDMS, PRISM, CASTLE, and Delphi.
• Strong customer service and professional communication skills.
• Strong critical thinking, organizational, and prioritization skills.
• Ability to work independently with minimal oversight and adapt quickly to changing priorities and assignments.
• Ability to coordinate and prioritize multiple concurrent assignments.
• Strong written communication, proofreading, records management, and administrative support skills.
• Ability to prepare accurate, professional correspondence, reports, presentations, and other work products.
• Ability to complete required Government training in a timely manner.
• State-issued driver's license required to operate a Government-owned vehicle.

Salary Range: $90,000-$92,000 annually.

What We Offer:

TSS offers a competitive benefits package to include: paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement.