Lead Program Support/Program Manager

Bristol Bay Services; McLean (VA); Hybrid; USD 94,000 - 96,000; Full time

Benefits offered by this job

Paid holidays

Paid time off (sick/vacation)

Medical insurance

Dental and vision insurance

Flexible spending accounts

Short and long term disability

Company paid life insurance

401(k) with company match

Profit sharing

Tuition reimbursement

Job summary

TekPro Support Services, LLC (TSS) seeks a Lead Program Support Specialist/Program Manager to support TFHRC operations in McLean, VA. You will oversee contractor personnel, assign tasks, monitor schedules, and prepare progress reports to ensure deliverables meet requirements.

The role emphasizes staff mentoring, customer service, and coordination with COR and stakeholders, with a salary range of $94,000–$96,000 annually.

Qualifications

• High School Diploma is required.
• Active Public Trust designation required.
• Proficient with Microsoft Office (Word, Excel, PowerPoint) and Google Workspace.
• Experience using Government systems: E2 Travel, EDMS, PRISM, CASTLE, Delphi.
• Strong customer service and professional communication skills.
• Strong critical thinking, organizational and prioritization abilities.
• Ability to work independently with minimal oversight and adapt to changing priorities.
• Ability to mentor, develop and manage contractor personnel.
• Ability to address performance issues, grievances and disciplinary matters when needed.
• Strong written communication, proofreading, and records management skills.
• Ability to prepare professional correspondence, reports, and presentations.

Responsibilities

• Understand task orders and assign qualified personnel to tasks.
• Coordinate contractor schedules and timesheets.
• Communicate schedules to COR.
• Mentor contractor staff in duties.
• Resolve staff grievances and take disciplinary action when needed.
• Develop and motivate staff to improve performance and quality.
• Meet with COR to discuss work assignments and timelines.
• Prepare and submit progress reports.
• Ensure staffing coverage and security access as needed.
• Assist with collecting security documents and signatures.
• Serve as primary office support contact.
• Apply critical thinking to analyze and execute tasks independently.
• Deliver tasks with minimal oversight amid changing priorities.
• Identify and track required assignments to meet objectives.
• Prepare high-quality work products with minimal Government review.
• Coordinate multiple tasks throughout the day.
• Manage calendars for senior staff and office directors.
• Coordinate special events and leadership briefings.
• Research and summarize information for reports and briefings.
• Respond to controlled correspondence with senior staff and stakeholders.
• Proofread outgoing correspondence.

Skills

Customer service

Professional communication

Critical thinking

Organizational skills

Prioritization

Independent work

Multi-tasking

Mentoring

Disciplinary handling

Proofreading

Report writing

Presentations

Government coordination

Education

High School Diploma

Tools

Microsoft Office

Google Workspace

E2 Travel

EDMS

PRISM

CASTLE

Delphi

Job description

We are TekPro Support Services, LLC (TSS), an 8(a) Certified Alaska Native Company (ANC), and a subsidiary of the Bristol Bay Native Corporation (BBNC). We support several military installations and federal agencies across the nation through consulting and contracting our professional and technical solutions.

We are searching for a Lead Program Support Specialist/Program Manager to support our ongoing mission at the Federal Highway Administration’s Turner-Fairbank Highway Research Center (TFHRC) in McLean, VA. The Lead Program Support Specialist/Program Manager will provide program support while overseeing contractor personnel and ensuring work assignments and requirements are successfully completed. This position is contingent upon contract award.

What You’ll Do:

• Understand the various work assignments under the task order and ensure qualified personnel are assigned to required tasks.
• Coordinate contractor employee schedules and work priorities with assigned office points of contact and monitor staff timesheets and leave requests.
• Communicate schedules to the Contracting Officer’s Representative (COR).
• Mentor contractor staff in the accomplishment of their work duties.
• Resolve contractor staff grievances and take disciplinary action when necessary.
• Develop and motivate assigned contractor staff to improve performance and quality.
• Meet with the COR or assigned office points of contact to discuss work assignments, schedules, workloads, potential problems, and resolutions.
• Prepare and submit required progress reports.
• Ensure appropriate staffing coverage and, when necessary, provide support for ongoing task order work until replacement personnel have received required security and system access.
• Assist with collecting and submitting security documents and ensuring appropriate documents are signed.
• Serve as the primary point of contact for office support, delivering responsive customer service and maintaining professional, courteous interactions with internal and external customers and stakeholders.
• Apply critical thinking and sound judgment to analyze, troubleshoot, and execute assigned program support tasks independently and effectively.
• Execute tasks and deliverables with minimal oversight while adapting quickly to changes in priorities, new assignments, or shifting responsibilities.
• Proactively identify, initiate, and track required assignments to ensure program objectives are achieved.
• Prepare high-quality work products that meet project requirements and require minimal Government review or revision.
• Coordinate and prioritize multiple concurrent assignments throughout the workday.
• Manage designated senior staff and office directors’ calendars and schedules, including appointments and on-site/off-site meetings.
• Coordinate special events, including logistics, stakeholder coordination, and leadership briefing materials.
• Research, compile, and summarize information from management systems, files, and other documents for correspondence, reports, and briefing papers.
• Coordinate with senior staff, office directors, subject matter experts, and other program support specialists to respond to controlled correspondence.
• Proofread outgoing correspondence for proper format, grammar, spelling, punctuation, content, and required supporting documentation.
• Respond to general inquiries and follow up on routine correspondence of a non-technical nature on behalf of the office.
• Coordinate meetings, presentation materials, meeting minutes, and follow-up actions.
• Provide documentation support, including timekeeping, data entry, database maintenance, file management, and records management.
• Prepare, submit, route, and monitor procurement requests, purchase waiver approvals, and closeout memos.
• Coordinate travel arrangements, including hotel and rental car reservations, plane and train tickets, travel advances, travel authorization requests, travel vouchers, and itineraries.
• Identify and recommend process improvements and more efficient ways to accomplish assigned tasks.
• Prepare correspondence, reports, records, technical papers, tables, charts, graphs, presentations, and Government forms.
• Support project and event management activities, including laboratory tours, special events, stakeholder coordination, and the TRB/FHWA Annual Meeting.
• Assist with Government property inventory, supply tracking and management, and fleet management activities.

What You Bring:

Required:

• High School Diploma.
• Active Public Trust designation required.
• Working knowledge of Microsoft Office, including Word, Excel, and PowerPoint, and Google Workspace.
• Ability to independently navigate and use required Government systems with little to no support. Systems used under this effort include E2 Travel, EDMS, PRISM, CASTLE, and Delphi.
• Strong customer service and professional communication skills.
• Strong critical thinking, organizational, and prioritization skills.
• Ability to work independently with minimal oversight and adapt quickly to changing priorities.
• Ability to coordinate, manage, and prioritize multiple concurrent assignments.
• Ability to mentor, develop, motivate, and manage contractor personnel.
• Ability to address employee performance issues, grievances, and disciplinary matters when necessary.
• Strong written communication, proofreading records management, and administrative support skills.
• Ability to prepare accurate, professional correspondence, reports, presentations, and other work products.
• Ability to communicate and coordinate effectively with Government leadership, the COR, office points of contact, and other stakeholders.
• Ability to complete required Government training in a timely manner.
• State-issued driver’s license required to operate a Government-owned vehicle.

Salary Range: $94,000–$96,000 annually.

What We Offer:

TSS offers a competitive benefits package to include: paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement.