Senior Program Services Assistant — Hybrid Office & Records

Dakota County, Minnesota; Hastings (MN); Hybrid; USD 52.000 - 65.000; Vollzeit

Benefits dieser Stelle

Comprehensive benefits package

Generous PTO and holidays

Pension plan and retirement benefits

Work-from-home options

Zusammenfassung

The Dakota County Sheriff's Office in Hastings, MN is seeking a Senior Program Service Assistant to support the Operations Office. You will handle document processing, records management, and client interactions with a focus on accuracy and customer service.

Qualifications include a high school diploma or GED plus several years of office support experience; an associate degree is preferred. This is a hybrid role with a strong emphasis on confidentiality and teamwork.

Qualifikationen

• High School Diploma or equivalent (G.E.D.) AND Three years of progressively responsible office support experience
• Associates Degree and One year of progressively responsible office support experience
• An equivalent combination of education and progressively responsible office support experience to equal or exceed three years

Aufgaben

• Handle phone calls and face to face contacts. Respond promptly to general questions/problems within area of responsibility from the public or Office staff in a helpful, timely, and professional manner.
• Demonstrate comprehensive understanding as to matters that should be handled at their level and matters that need to be elevated to supervisory staff or other divisions.
• Maintain in-depth knowledge of all support functions within unit or physical location and be prepared to share information with other staff and management when necessary.
• Act as first point of contact for program customers or clients and make appropriate referrals and communicate time sensitive information accurately and promptly to appropriate staff.
• Use advanced processing functions within a variety of computer applications to design and produce documents that are highly visible and appropriate to distribute to the general public and customers.
• Ask specific questions when given a document preparation request to ensure correct format, scope, and quality so that finished product fully meets customer expectations.
• Assist in the implementation or testing of tracking system/databases as needed or requested.
• Consistently utilize appropriate security measures when handling confidential or sensitive materials.
• File hard copy and electronic documents in correct file according to appropriate departmental filing system and follow up on missing or incomplete files to resolve issue utilizing multiple search techniques.
• Answer questions for staff regarding case file preparation, records & department filing procedures in an appropriate and professional manner.
• Maintain security and confidentiality of all records and follows data privacy and HIPAA regulations.
• Receive, prepare, proofread to ensure accuracy and routing of documents in accordance to department guidelines and regulations.
• Charge fees and verify commissions and invoices in accordance with established fee schedules and/or contracts.

Kenntnisse

Excellent client-facing communication

Database navigation

Multitasking

Ausbildung

High School Diploma or GED

Associate's Degree

Equivalent combination of education/experience

Tools

Word

Excel

Access

Outlook

PowerPoint

Investigative software

Jobbeschreibung

The Dakota County Sheriff's Office in Hastings, MN is seeking a Senior Program Service Assistant to support the Operations Office. You will handle document processing, records management, and client interactions with a focus on accuracy and customer service.

Qualifications include a high school diploma or GED plus several years of office support experience; an associate degree is preferred. This is a hybrid role with a strong emphasis on confidentiality and teamwork.