Public Service Associate - Remote Licensing & Records Clerk

Dakota County; West Saint Paul (MN); On-site; USD 47,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Work-life balance

Paid time off (4 weeks)

Holidays and pension

Job summary

Dakota County is seeking a Public Service Associate at the Burnsville License Center to perform customer service, handle cash receipts, vital statistics, and records processing. The role emphasizes regulatory knowledge and accurate data handling in a full-time capacity.

Minimum qualifications include a high school diploma or GED and two years of office experience serving the public. Preferred bilingual ability and strong customer service skills are valued; Dakota County offers comprehensive

Qualifications

• High school diploma or GED required.
• Two years of office experience with public interaction.
• Preferred: ability to speak a second language.

Responsibilities

• Respond to public inquiries by phone or in person and provide accurate information.
• Assist other county service centers when needed.
• Provide licensing and vital statistics information.
• Review documents for accuracy and data entry into the computer system.
• Process payments, calculate license fees, and balance cash receipts.
• Update public and non-public records using appropriate applications.
• Assist in training new staff.
• Draft correspondence and prepare mailings.

Skills

Customer service

Public interaction

Cash handling

Data entry

Education

High school diploma or GED

Job description

Dakota County is seeking a Public Service Associate at the Burnsville License Center to perform customer service, handle cash receipts, vital statistics, and records processing. The role emphasizes regulatory knowledge and accurate data handling in a full-time capacity.

Minimum qualifications include a high school diploma or GED and two years of office experience serving the public. Preferred bilingual ability and strong customer service skills are valued; Dakota County offers comprehensive