Senior Program Manager, Tech – Workday Workforce Management

Jobtailor; Seattle (WA); On-site; USD 120,000 - 170,000; Full time

Job summary

Jobtailor in Seattle seeks an experienced program manager to lead HR technology initiatives, including Workday scheduling and AI-driven HR projects. You will collaborate with HR, IT, and business leaders to drive cross-functional programs that deliver measurable business value.

The role requires strong stakeholder management, technical acumen across cloud services, APIs, and data, and a proven track record of delivering complex initiatives on time.

Qualifications

• 5+ years of program, project, or product management delivering SaaS solutions.
• 4+ years HRIS/workforce Scheduling/Labor Optimization in large enterprise.
• 3+ years Workday experience (HCM & Scheduling) preferred.
• Experience managing stakeholder relationships.
• Understanding AI technologies and responsible adoption in HR.
• Track record of delivering cross-functional initiatives.
• Strong technical knowledge across cloud, APIs, databases.
• Strong written and verbal communication across all levels.
• Organizational and planning skills under deadlines.

Responsibilities

• Consult internal partners on leveraging technology to support processes.
• Support Workforce Management with Workday Scheduling and Labor Optimization tools.
• Collaborate with stakeholders to support AI-driven HR initiatives.
• Hold HR/Technology stakeholders to design principles.
• Deliver demos, status updates, and risk mitigation to VP level.
• Manage cross-organizational programs to drive improvements and decisions.
• Define and evaluate tool needs to ensure data integrity.
• Own project intake, prioritization, and roadmap execution for HR tech.
• Own process design and requirements gathering, UAT plans, and rollouts.
• Prioritize features and develop backlog.
• Drive complex programs across teams.
• Engage vendors to influence SaaS roadmaps.
• Benchmark with industry peers.
• Use research and usability sessions to validate design.
• Root cause analysis for KPIs.
• Manage special projects as assigned.

Skills

Program Management

SaaS Solutions

Workday Configuration

Stakeholder Relationship Management

AI Technologies Application

Agile Development

Analytical Skills

Problem-Solving

Communication Skills

Organizational Skills

Planning Skills

Tools

Workday

Jira

Cloud Technologies

APIs

Database Technologies

Job description

• Consult internal partners on effective utilization of technology to support their processes
• Support Workforce Management teams by enabling and optimizing Workday Scheduling and Labor Optimization tools
• Partner with non-technical and technical stakeholders to support initiatives connected to artificial intelligence, including evaluating AI-driven tools and enabling responsible adoption across HR functions
• Hold HR and Technology stakeholders accountable to design principles
• Collaborate with technology teams and business leaders to enable core capabilities and deliver business value
• Present demos, status updates and risk/mitigation strategies and communicate down the pyramid through VP level
• Support key stakeholders through combined status updates of cross-organization programs/projects to drive process improvements and decision making
• Manage stakeholder expectations while supporting governance and service delivery model
• Define and evaluate tool needs with HR and non-HR groups to ensure efficiency in processes and data integrity across all systems
• Own project intake & prioritization and roadmap execution for HR technology and analytics related initiatives
• Own process design for system-related processes and ensure actionable & clear system requirements are gathered, user acceptance testing plans are developed, and successful roll outs of initiatives occur
• Prioritize feature opportunities and develop backlog, supporting the roadmap
• Deliver high-impact and complex programs by driving the intake of requests, defining, and analyzing requirements, and executing integrated plans across multiple teams
• Engage with vendors to influence SaaS product roadmap
• Benchmark with industry peers
• Utilize research and usability sessions to validate feature design
• Drive technical and non-technical root cause analysis for underperforming business KPIs
• Manage special projects and perform other related duties as assigned

Requirements

• 5 + years of successful program, project, or product management experience with demonstrated successful delivery of SaaS solutions
• 4+ years of HRIS and/or Workforce Scheduling & Labor Optimization tool experience in a large corporate environment
• 3+ years of configuration-level Workday experience (HCM & Scheduling) preferred
• Experience managing stakeholder relationships
• Understanding of AI technologies and their application within HR, including evaluating and enabling responsible use of AI-driven tools and platforms
• A proven track record of consistent and measurable delivery of large cross-functional and high-profile initiatives
• Strong technical knowledge with experience managing technical initiatives that span several teams and functional areas
• Familiarity with agile development frameworks and tools (e.g., Jira)
• Possess a strong level of knowledge of technology (e.g., Cloud, APIs, services, Windows stack, database technologies, etc.)
• Strong analytical and problem-solving skills
• Strong written and verbal communication skills with the ability to communicate effectively with employees across all organizational levels, including communicating with technical & non-technical audiences
• Organizational and planning skills, including being able to work reliably and efficiently under demanding deadlines with minimal supervision and to self-manage projects.

Core Competencies

Demonstrates expertise in program and project management, particularly in delivering SaaS solutions and managing HRIS and Workforce Scheduling tools. Strong analytical skills and the ability to communicate effectively with diverse stakeholders are essential for driving process improvements and ensuring successful project execution.

Highest-signal resume keywords

• Program Management
• SaaS Solutions Delivery
• Workday Configuration
• Stakeholder Relationship Management
• AI Technologies Application

ATS Optimization Keywords

Hard Skills

• Program Management
• Project Management
• SaaS Solutions
• Workday HCM
• Workforce Scheduling
• Labor Optimization
• Agile Development
• Technical Initiative Management
• Analytical Skills
• Problem-Solving

Soft Skills

• Communication Skills
• Organizational Skills
• Planning Skills

Industry Keywords

• HRIS
• Workforce Management
• AI-Driven Tools
• Cross-Functional Initiatives
• Governance

Tools & Technologies

• Workday
• Jira
• Cloud Technologies
• APIs
• Database Technologies