Senior Program Manager, SNAP & TANF Operations

State of Louisiana; Baton Rouge (LA); On-site; USD 110,000 - 160,000; Full time

Job summary

The Louisiana Department of Health is seeking a dynamic leader to oversee statewide SNAP and TANF operations, guide Regional Administrators, and drive continuous improvement across field offices. This role focuses on program implementation, service delivery, and aligning with federal/state requirements to ensure efficient assistance.

Ideal candidates will bring extensive health or social service program leadership experience and a track record in strategic planning, governance, and collaboration

Qualifications

• Eight years of experience in developing, managing, or evaluating health or social service programs; or six years of full-time work experience in any field plus five years in health or social services; or a bachelor’s degree plus five years in relevant programs; or an advanced degree/JD plus four years in relevant programs.
• Experience substitution: 30 semester hours equals one year toward six years of experience; max substitution 120 semester hours (four years).

Responsibilities

• Directly supervises Regional Administrators and oversees field operations for SNAP and TANF.
• Cash assistance is conducted by staff in field offices.
• Uses system data to monitor enrollment trends, worker productivity, case backlogs, and other operational indicators; develops and implements improvement plans.
• Liaises with technology and systems teams to ensure case management functionality meets eligibility needs; participates in Emergency Preparedness planning statewide.

Education

Bachelor's degree plus five years of experience in developing, managing, or evaluating health or social service programs

Advanced degree or a Juris Doctorate plus four years of experience in developing, managing, or evaluating health or social service programs

Job description

The Louisiana Department of Health is seeking a dynamic leader to oversee statewide SNAP and TANF operations, guide Regional Administrators, and drive continuous improvement across field offices. This role focuses on program implementation, service delivery, and aligning with federal/state requirements to ensure efficient assistance.

Ideal candidates will bring extensive health or social service program leadership experience and a track record in strategic planning, governance, and collaboration