Senior Program Manager, Statewide SNAP & TANF

LDH-Medical Vendor Administration; Baton Rouge (LA); On-site; USD 90,000 - 140,000; Full time

Job summary

Louisiana Department of Health seeks a dynamic leader to oversee SNAP and TANF Cash Assistance programs, guide regional leadership, and drive statewide operations. Lead collaboration across field offices to improve service delivery and outcomes.

You will shape program implementation, manage budgets and staffing, review rules, and ensure compliance with federal and state requirements. The role emphasizes strategic planning, emergency preparedness, and continuous improvement across OEI initiatives.

Qualifications

• Eight years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR
• Six years of full-time work experience in any field plus five years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR
• A bachelor’s degree plus five years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR
• An advanced degree or a Juris Doctorate plus four years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services.
• EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Responsibilities

• Directly supervises Regional Administrators (RAs) while managing and overseeing field operations for SNAP and TANF
• Cash assistance is conducted by staff in field offices.
• Uses system data to monitor enrollment trends, worker productivity, case backlogs, and other operational indicators. Develops strategies and implements plans to improve worker accuracy and timeliness, including targeted campaigns when metrics are off track.
• Liaises with the technology and systems teams to identify needs and to review and provide input into the case management system functionality, helping to ensure it meets the eligibility needs of the section.
• Serves as a leader for Emergency Preparedness (ESF-6), attending planning meetings year-round and ensuring staff are prepared statewide for response and are activated to perform required duties during an emergency.

Education

Bachelor's degree

Advanced degree or JD

Job description

Louisiana Department of Health seeks a dynamic leader to oversee SNAP and TANF Cash Assistance programs, guide regional leadership, and drive statewide operations. Lead collaboration across field offices to improve service delivery and outcomes.

You will shape program implementation, manage budgets and staffing, review rules, and ensure compliance with federal and state requirements. The role emphasizes strategic planning, emergency preparedness, and continuous improvement across OEI initiatives.