Program Manager 4

State of Louisiana; Baton Rouge (LA); On-site; USD 110,000 - 160,000; Full time

Job summary

The Louisiana Department of Health is seeking a dynamic leader to oversee statewide SNAP and TANF operations, guide Regional Administrators, and drive continuous improvement across field offices. This role focuses on program implementation, service delivery, and aligning with federal/state requirements to ensure efficient assistance.

Ideal candidates will bring extensive health or social service program leadership experience and a track record in strategic planning, governance, and collaboration

Qualifications

• Eight years of experience in developing, managing, or evaluating health or social service programs; or six years of full-time work experience in any field plus five years in health or social services; or a bachelor’s degree plus five years in relevant programs; or an advanced degree/JD plus four years in relevant programs.
• Experience substitution: 30 semester hours equals one year toward six years of experience; max substitution 120 semester hours (four years).

Responsibilities

• Directly supervises Regional Administrators and oversees field operations for SNAP and TANF.
• Cash assistance is conducted by staff in field offices.
• Uses system data to monitor enrollment trends, worker productivity, case backlogs, and other operational indicators; develops and implements improvement plans.
• Liaises with technology and systems teams to ensure case management functionality meets eligibility needs; participates in Emergency Preparedness planning statewide.

Education

Bachelor's degree plus five years of experience in developing, managing, or evaluating health or social service programs

Advanced degree or a Juris Doctorate plus four years of experience in developing, managing, or evaluating health or social service programs

Job description

Mission

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about Louisiana Department of Health

Eligibility

This is a promotional opportunity open only to current permanent employees in a classified position with Louisiana Department of Health.

Role Overview

Lead statewide operations and make a meaningful impact on Louisiana families! We are seeking a dynamic, strategic leader to oversee SNAP and TANF Cash Assistance programs, guide regional leadership, and drive operational excellence across field offices statewide. This role offers the opportunity to shape program implementation, strengthen service delivery, lead continuous improvement initiatives, and ensure critical assistance programs operate effectively and efficiently. If you are a results-driven leader passionate about public service, team development, and making a difference in communities across Louisiana, we encourage you to apply!

Qualifications

• Eight years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR
• Six years of full-time work experience in any field plus five years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR
• A bachelor’s degree plus five years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR
• An advanced degree or a Juris Doctorate plus four years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services.
• EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Duties

60% Operational Responsibilities

• Directly supervises Regional Administrators (RAs) while managing and overseeing field operations for SNAP and TANF
• Cash assistance is conducted by staff in field offices.
• Uses system data to monitor enrollment trends, worker productivity, case backlogs, and other operational indicators. Develops strategies and implements plans to improve worker accuracy and timeliness, including targeted campaigns when metrics are off track.
• Liaises with the technology and systems teams to identify needs and to review and provide input into the case management system functionality, helping to ensure it meets the eligibility needs of the section.
• Serves as a leader for Emergency Preparedness (ESF-6), attending planning meetings year-round and ensuring staff are prepared statewide for response and are activated to perform required duties during an emergency.

20% Programmatic Responsibility

• Serves as a subject-matter expert on SNAP and TANF Cash Assistance as a champion of integration to accomplish the goals of the One Door initiative across people, process, and technology. Assists the Executive Director, section chiefs, RAs, and Area Directors in the implementation and administration on programs mandated by federal and state legislation through planning, monitoring, maintenance, and reporting of such programs.
• Reviews and provides subject matter expertise for the revision of rules, regulations, policies, and procedures for OEI programs.
• Assists in the development of the parts of the OEI Strategic Plan that pertain to SNAP and TANF Cash Assistance programs.

20% Administrative Responsibilities

• Participates in the OEI budget process, reviews expenditures and analysis reports, and provides information to the Executive Director and other executive staff regarding federal funding. Liaises with LDH Human Resources and State Civil Service to facilitate hiring and retention, ensuring that staff are complying with all rules, guidelines, and processes.
• Reviews and evaluates work of subordinates, provides technical guidance when necessary.

Position-Specific Details

Location: Medical Vendor Administration / Economic Stability State Office / East Baton Rouge Parish

Appointment Type: This is a promotional opportunity open only to current permanent employees in a classified position with Louisiana Department of Health.

Cost Center: 3052130100

Position Number(s): 50688530

Contact Information

Casey Hickman

[e-mail]

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

225-342-6477

This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.

LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.

Information on the Louisiana Works, Louisiana Rehabilitation Services is available here.

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.