Economic Stability Team Lead - SNAP & Benefits

State of Louisiana; New Iberia (LA); On-site; USD 28,000 - 39,000; Full time

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Job summary

Louisiana Department of Health seeks a Supervisor to lead the Economic Stability and Self-Sufficiency team, overseeing staff delivering benefits such as SNAP, FITAP, Kinship Care Assistance, and STEP across parishes. The role focuses on guiding staff performance, ensuring accurate benefit delivery, and complying with federal/state program requirements to protect program integrity and community well-being.

Applicants should note the experience/education pathways listed in the posting, as well as

Qualifications

• Six years of economic stability social services experience, OR
• Six years of full-time work experience in any field plus three years of economic stability social services experience, OR
• A bachelor's degree plus three years of economic stability social services experience, OR
• An advanced degree in a social sciences field, business, public, or health administration plus two years of economic stability social services experience.

Responsibilities

• Supervises Social Service Analysts and an Economic Stability Specialist, including staff training, performance management, leave approval, conflict resolution, and oversight of unit operations, which may span multiple parishes.
• Leads the resolution of client and staff disputes, complaints, and conflicts by conducting interviews, investigating issues, and ensuring timely and appropriate resolutions.
• Reviews cases and subordinate work for accuracy, timeliness, and completeness in determining eligibility for SNAP, FITAP, Kinship Care Assistance, and STEP program benefits.
• Ensures accurate data entry and case maintenance in the Louisiana Integrated Technology for Eligibility System (LITES), including verification, documentation review, and identification of error trends with corrective action implementation.
• Provides policy guidance and training to staff by maintaining up-to-date knowledge of program policies, interpreting procedures, coordinating with regional program specialists, and participating in required professional development and disaster readiness training.
• Compiles and analyzes statistical and management reports, supports administrative functions in the absence of the ES Manager, and builds partnerships with community providers to strengthen referral processes and expand client services.

Education

Bachelor's degree

Advanced degree in social sciences/public/health/public administration

Job description

Louisiana Department of Health seeks a Supervisor to lead the Economic Stability and Self-Sufficiency team, overseeing staff delivering benefits such as SNAP, FITAP, Kinship Care Assistance, and STEP across parishes. The role focuses on guiding staff performance, ensuring accurate benefit delivery, and complying with federal/state program requirements to protect program integrity and community well-being.

Applicants should note the experience/education pathways listed in the posting, as well as