Administrative Coordinator 3

State of Louisiana; Alexandria (LA); On-site; USD 32,000 - 46,000; Full time

Job summary

The Louisiana Department of Health seeks a detail‑oriented administrative professional to support Economic Stability programs in the Alexandria region. The role involves greeting and assisting applicants, gathering information for eligibility, and processing case-related transactions across multiple systems.

Typical duties include maintaining records, handling communications, supporting payroll and budgets, and staying current with program policies and disaster-readiness activities.

Qualifications

• Two years of experience in administrative services.

Responsibilities

• Provides customer service to applicants, clients, and staff by greeting visitors and answering inquiries.
• Gathers initial information to assess eligibility for assistance programs and support services.
• Researches client records and processes case-related transactions across multiple systems.
• Assists analysts with eligibility determinations by obtaining verifications and monitoring case listings.
• Maintains case records, handles mail, faxes, reports, calendars, and inventory.
• Supports payroll, budget tracking, and data entry to sustain office operations.

Skills

Direction following

Accountability

Resource management

Data usage

Job description

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Make a meaningful impact in the lives of Louisiana families by helping connect individuals and households with essential financial and supportive benefits. Join Economic Stability and play a vital role in supporting programs such as SNAP, FITAP, Kinship Care Assistance, and STEP. If you’re detail-oriented, dependable, and passionate about serving others, this is an opportunity to make a difference while supporting programs that strengthen families and communities.

An ideal candidate should possess the following competencies:

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Managing Resources: The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value.
• Using Data: The ability to collect, analyze, and use data to generate insights and inform decisions.

Two years of experience in administrative services.

EXPERIENCE SUBSTITUTION:

Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

• Provides customer service to applicants, clients, and professional staff by greeting visitors, answering telephone inquiries, assessing client needs, and directing individuals to appropriate resources.
• Conducts applicant and client interviews and gathers initial information to assess potential eligibility for assistance programs and support services.
• Researches client records and processes case-related transactions using multiple automated systems, including address changes, benefit verifications, parish transfers, and Electronic Benefit Card issuance and replacements.
• Assists Social Services Analysts with eligibility determinations by obtaining required verifications, documentation, and case information and monitoring case listings for timely completion and return.
• Provides clerical and administrative support, including maintaining case records, processing mail and faxes, compiling reports, managing office calendars and supplies, and maintaining property and inventory records.
• Supports office operations by responding to client inquiries, monitoring Fair Hearing Requests, managing the office email, assisting with payroll and budget functions, tracking expenditures, and completing required data entry.
• Maintains knowledge of program policies and procedures through ongoing training and participates in Disaster SNAP and emergency management preparedness activities to support disaster response operations.

Position-Specific Details:

Location: Medical Vendor Administration / ES Alexandria Region 6-FSA 2 (ES TRI-REGION 2) / Rapides Parish

Appointment Type: This position may be filled as a Probationary appointment, Promotional appointment or Job appointment (temporary appointment that may last up to 48 months)

Cost Center: 3052130204

Position Number(s): 50689822

Contact Information:

Patricia Walker

[e-mail]

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

225-342-6477

This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.

LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.

Information on the Louisiana Works, Louisiana Rehabilitation Services is available here.

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.