Operations Support & Strategy Manager

Ladders; United States; Remote; USD 109,000 - 144,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Personal time off 17 days

12 holidays observed annually

6 sick days

401K with match

Bonus opportunities

Job summary

Ladders is seeking an Operations Support & Strategy Manager for a leader in healthcare. This remote role drives enterprise operations improvements to strengthen clinical performance and support more effective care delivery, partnering across functions to translate data into actionable recommendations and to build tools and processes that keep operations running smoothly.

The position also focuses on developing training materials, support documentation, and practical guides that enable consistent

Qualifications

• Bachelor's degree required.
• 4+ years in project and process improvement in healthcare.
• Lean Six Sigma certification; Black Belt preferred.
• Experience in healthcare or clinic settings.
• Strong analytical, verbal, and written communication skills.
• Proficient in Microsoft Office and EMR platforms.
• Experience leading teams and mentoring junior members.

Responsibilities

• Manage end-to-end enterprise operations improvement initiatives
• Create and present key indicators of clinical excellence
• Develop training materials and support documents for operations improvement
• Contribute to operations playbooks and departmental guides
• Lead cross-functional work groups for complex initiatives
• Utilize complex data to inform operational recommendations

Skills

Analytical thinking

Verbal communication

Written communication

Cross-functional collaboration

Education

Bachelor's degree

Tools

Microsoft Office

EMR systems

Job description

For our client, we are seeking a Operations Support & Strategy Manager to join the team of a leader in the Healthcare space. This role will drive enterprise operations improvement efforts that strengthen clinical performance and support more effective care delivery. You will partner across functions to lead complex initiatives, translate data into actionable recommendations, and help build the tools and processes that keep operations running smoothly. The position also plays a key role in developing training materials, support documentation, and practical guides that enable consistent execution across the organization.

Location: Remote

Compensation: $109,240 – $144,197 annually

Responsibilities

• Manage end-to-end enterprise operations improvement initiatives
• Create and present key indicators of clinical excellence
• Develop training materials and support documents for operations improvement
• Contribute to operations playbooks and departmental guides
• Lead cross-functional work groups for complex initiatives
• Utilize complex data to inform operational recommendations

Qualifications

• Bachelor's degree required
• 4+ years of project and process improvement experience in healthcare
• Lean Six Sigma certification; Black Belt preferred
• Experience in healthcare or clinic settings
• Strong analytical, verbal, and written communication skills
• Proficient in Microsoft Office and Electronic Medical Records platforms
• Experience leading teams and mentoring junior members

Benefits

• Medical, dental, and vision insurance coverage
• 17 days of personal time off (PTO)
• 12 holidays observed annually
• 6 sick days
• 401K savings plan with match
• Comprehensive compensation package including base pay and bonus
• Additional benefits available

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.