Senior Program Manager (Remote) — Growth & Delivery Leader

Gainwell Technologies LLC; Oregon; Híbrido; USD 69 000 - 99 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully Remote

Career development academies

401(k) match

Educational assistance

Health benefits

Resumo da oferta

Gainwell Technologies is seeking a Senior Professional, Program Management to support program leadership in delivering high-quality services and deliverables for assigned clients while improving operational performance and client satisfaction. The role emphasizes cross-functional collaboration, quality assurance, and COB knowledge.

The position is fully remote with up to 10% travel. Candidates should have 6+ years in health insurance or related fields, plus 2+ years in project coordination using

Qualificações

• 6+ years of experience in health insurance, government, client service/business-to-business, or health policy.
• 2+ years of project management or project coordination experience using Agile, Waterfall, Lean, or similar methodologies.

Responsabilidades

• Support client inventory management activities by applying established controls and quality assurance procedures to monitor program status, validate client deliverables, and confirm alignment with client requirements.
• Coordinate with client engagement, operations, and technical/product teams to support issue resolution, communicate status, and follow up with internal and external partners as needed.
• Apply working knowledge of operations and products to communicate relevant client updates and perform analyses that support service quality and operational performance.
• Maintain knowledge of assigned client inventory management processes and use data analysis and reporting to monitor performance, identify trends, and recommend improvements.
• Assist with troubleshooting pre- and post-implementation issues, product utilization, and inventory fallout for assigned work.
• Perform quality assurance reviews of recurring and ad hoc client deliverables for accuracy, completeness, consistency, and timeliness; document findings, coordinate corrections, track resolution, and help identify preventive process improvements.
• Collaborate with client engagement teams and clients to support the development and execution of assigned project and implementation plans that meet agreed-upon expectations.
• Apply knowledge of coordination of benefits (COB) processes to support internal and client discussions.
• Share process knowledge, product knowledge, and lessons learned with team members to support a collaborative learning environment.

Conhecimentos

Project management

Agile methodologies

Cross-functional collaboration

Quality assurance

Formação académica

Bachelor's degree in business administration, health care, or a related field

Ferramentas

SQL

Python

Descrição da oferta de emprego

Gainwell Technologies is seeking a Senior Professional, Program Management to support program leadership in delivering high-quality services and deliverables for assigned clients while improving operational performance and client satisfaction. The role emphasizes cross-functional collaboration, quality assurance, and COB knowledge.

The position is fully remote with up to 10% travel. Candidates should have 6+ years in health insurance or related fields, plus 2+ years in project coordination using